Jss - Social Service Specialist

Overview

FLSA:
Non-Exempt This role provides office/clerical support, justice-system and resource navigation, and extraordinary customer service to participants in the Justice Support Services Section of the Human Services Department as well as various other community members and stakeholders. Duties involve assisting individuals transitioning from incarceration or other justice-system involvement back into the community through resource navigation and support, monitoring daily activities of participants who are court ordered to electronic monitoring and recording and reporting this information, facilitating drug and alcohol testing, and assisting.

This role interacts with several agencies and persons, including jail inmates, community resources, and justice-system partners. There is a strong preference for candidates who bring lived experience to the role.

• Demonstrate mutual respect, humility, and honesty in all interactions

• Speak up appropriately, even when expressing unpopular viewpoints

• Actively listen and remain open-minded to diverse perspectives

• Set clear goals and objectives to motivate self and others to achieve outcomes

• Seek new opportunities to improve processes and drive sustainable results

• Hold self and others accountable through consistent evaluation and monitoring

• Foster a collaborative environment that encourages knowledge sharing and growth

• Provide mentorship and support to help self and others reach full potential

• Recognize and leverage diverse strengths within self and team

• Understand and communicate a compelling vision that aligns with organizational goals

• Develop and execute comprehensive strategies to achieve long-term objectives

• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully

• Navigate complex situations by considering multiple perspectives

• Adapt quickly to changes and uncertainties in the work environment

• Make critical decisions using analytical skills, experience, and input from others

• Communicate and collaborate effectively with stakeholders across the organization

• Influence others through coaching, consulting, and team-minded thinking

• Develop and sustain partnerships that create positive outcomes for all stakeholders

• Understand and address the needs and concerns of the community

• Incorporate community perspectives into decision-making processes

• Drive initiatives that create positive impacts beyond the organization

• Show self-awareness and manage emotions effectively in challenging situations

• Seek and respond constructively to feedback, even in the face of setbacks

• Balance empathy with accountability when leading self and working with others

• Maintains frequent contact with participants and communicates regularly with courts, law enforcement, community agencies, family members, and the public.
• Provides customer service through phone, walk-in, mail, and electronic communication, gathering necessary information and directing individuals to appropriate services or staff.
• Assists participants in accessing supportive services such as financial resources, housing, transportation, and court navigation.

• Installs and explains the operation of GPS and Remote Breath monitoring devices; performs required physical contact in accordance with program procedures.
• Troubleshoots monitoring equipment, submits schedules, accesses GPS databases,…