Patient Access Rep

Job Category: Administrative Support Services

Requisition Number: PATIE
002592

• Posted :
  October 1, 2026
• Full-Time
• On-site

Showing 1 location

• Pay or shift range: $20 USD to $30.75 USD
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

The Patient Access Representative is responsible for greeting, registering, and assisting patients in a courteous and professional manner. Under the general supervision of the Patient Access Manager, this role performs imperative duties, including but not limited to hospital admissions, registration, appointment scheduling, insurance verification, patient collections, switchboard communications and emergency communications. The Patient Access Representative plays a critical role in creating a positive first impression, combining excellent customer service skills with a solid understanding of healthcare administrative processes to facilitate a smooth and efficient experience for patients and visitors.

• High school graduate or GED required.
• American Heart Association Basic Life Support (BLS) certification strongly recommended.
• Minimum of one (1) year of experience in a healthcare or customer service setting.

• High school graduate or GED required.
• American Heart Association Basic Life Support (BLS) certification strongly recommended.
• Minimum one (1) year in GRH Patient Access department required.
• Certified Healthcare Access Associate (CHAA) certification required.
• Pass Patient Access Representative II competency module required (annually).

• High school graduate or GED required.
• American Heart Association Basic Life Support (BLS) certification strongly recommended.
• Minimum two (2) years in GRH Patient Access department required
• Minimum six (6) months as a Patient Access Representative II in GRH Patient Access department.
• Certified Healthcare Access Associate (CHAA) certification required.
• Exemplary performance.
• Pass Patient Access Senior Representative competency module required (annually).

Patient Access Representative – Variable
* In addition to the qualifications listed above

• Perform accurate patient registration by searching the Master Patient Index (MPI) completely in the Electronic Health Record (EHR), pre-register and register patients for scheduled and unscheduled services, ensuring all demographic and financial data is correctly entered.
• Verify and obtain insurance information, check for necessary authorizations, and coordinate with staff to ensure insurance requirements are met before services are rendered.
• Deploy and document legal and compliance forms such as Consent for Treatment, Notice of Privacy Practices (NPP), Medicare Outpatient Observation Notification (MOON), and CMS Important Message from Medicare (IMM).
• Ensure Advance Beneficiary Notices (ABNs) or waivers are delivered to patients as needed, collect payments when possible, conduct financial conversations with patients respectfully and document all financial conversations in the EHR.
• Ensure compliance with Emergency Medical Treatment and Active Labor Act (EMTALA), Health Insurance Portability and Accountability Act (HIPAA), Joint Commission, Centers for Medicare & Medicaid Services (CMS), and internal hospital policies, maintaining patient confidentiality and handling sensitive information discreetly.
• Greet and assist patients and visitors professionally, provide directions or escort services, and consistently deliver service following AIDET principles (Acknowledge, Introduce, Duration, Explanation, Thank You).
• Actively seek solutions to issues with registration, insurance, or patient flow and elevate concerns appropriately, contributing ideas for continuous improvement.
• Answer and direct incoming calls professionally, respond to emergency codes, document call events, and use daily call lists for contacting on-call providers.
• Perform clerical tasks such as quality checks, maintaining waiting areas and work spaces, ordering supplies, and working EHR work queues to resolve registration issues.
• Attend department meetings, complete assigned education and compliance training, and stay updated on insurance protocols and healthcare regulations.
• Patient Access Representative II and Patient Access Senior Representative will provide support, training, and…