Mobile Associate - Retail Sales

Competitive base salary and compensation package. Employees enjoy multiple wealth‑building opportunities through annual stock grant, employee stock purchase plan, 401(k), and free year‑round money coaches.

Mobile Associates (MA) are members of a Retail Team of Experts who bring the T‑Mobile brand to life. They act as brand ambassadors, building energy and excitement around our products and services. They thrive in a fast‑paced environment where technology innovations, customer needs, and the retail experience are continuously evolving.

• Build proficiency in serving and selling to customers while providing a world‑class customer experience and building loyalty.
• Help customers continue their shopping journey online, via Customer Care, or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology.
• Sell side‑by‑side to find personalized solutions beyond basic device & service plans.
• Approach service and sales needs with composure, integrity and compassion.
• Use digital tools to actively demonstrate coverage, LTE speed and T‑Mobile plans.
• Complete training on in‑store experience, new skills, systems and reference resources.
• Seek learning opportunities during shifts to stay updated on wireless innovations.
• Collaborate with T‑Mobile employees across channels to own the customer experience and resolve issues.
• Identify and hand off small business leads.
• Support team initiatives and foster an inclusive environment.

• High School Diploma or GED (Required).

• At least 6 months of customer service and/or sales experience;
  Retail preferred (Required).

• Passionate customer advocate who enjoys connecting and having fun (Required).
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required).
• Willingness to work alongside peers and store leaders, sharing ideas and resolving issues (Required).
• Effective at balancing customer needs and performance goals (Required).

• Minimum age 18 years.
• Legally authorized to work in the United States.

No travel required.

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Hourly base pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and training pay. Upon completion, promotion to Mobile Expert offers an annualized incentive target of $18,000/year (actual incentives vary by performance). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives.

Full and part‑time employees have access to medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, 12 paid holidays, paid parental and family leave, childcare subsidy, tuition assistance, short‑ and long‑term disability, voluntary AD&D, accident, life and disability insurance, long‑term care insurance, mobile service & home internet discounts, pet insurance, and commuter and transit programs.

Eligible employees may also receive a stock grant.

Talent comes in all forms. T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

For reasonable accommodations, email Applic or call 1‑844‑873‑9500. The contact channel is not a means to apply for or inquire about a position.