Fiber Optic Technician

Rate of Pay: $21.78 to $ 29.70 hourly DOE, plus additional $3.00 per hour when performing the premium additional responsibilities.

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge.

As ourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose whatisbest for them,andwesupport employees in implementing new ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest,human communication.

The Fiber Optic Technician is responsible for engaging and developing customer relationships and providing solutions to our customers through Ziply Fiber products and services.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Install and maintain residential internet and phone (ie: fiber drops, ONTs, routers, Wi-Fi extenders and inside premises wiring.)
• Support, install, and repair company products and services.
• Communicate effectively and accurately with customers to reduce repeat service calls.

• Locate and report potential issues with OSP to prevent outages and maintain a professional appearing plant.
• Respond to service outages and assist vendors when/where needed.
• Fiber Optic Splitter adds & Hub work.
• When not re-supply, the technician will be in the load performing Fiber Tech work.

• Read and interpret outside plant drawings for drop placement, customer service orders and repair tickets.
• Use automated dispatch equipment (i.e., handheld terminals), and appropriate test equipment to verify proper installation and/or repair.
• Residential Gateways and HSI (High-Speed Interface) business class routers.

• Work aloft on ladders against buildings or poles while connecting, installing or repairing fiber and wireless services. Bucket truck and other vehicle/trailer use may be required.
• Must be available for Standby rotation.

• Drive box truck to pick up material and deliver to needed locations.
• Organize and clean the storage units, breakdown pallets, put material away.
• Make re-order list for next run.
• Frequency will be dependent on volume of work and consumption of material.

• Performs other duties as required to support the business and evolving organization.

• Business Hosted Voice.
• Commercial designed circuits managed WiFi Solutions.
• Turns up and Assists with Provisioning repeat design circuits and managed routers.

• High school diploma or GED required.
• Experience supporting and interacting with customers is preferred.
• Experience with MS Outlook, Word, and Excel, and different PC operating systems preferred.
• 1-2 years of experience in fiber data and voice installation and maintenance Telecommunications wiring color-code competency is a plus.
• Additional certification, licensing,…