Child Protective Services Case Aide; Social Service Assistant

Child Protective Services Case Aide (Social Service Assistant)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others.

• Provide administrative support to caseworkers by managing case notes, documentation, and coordination of appointments and forms for families.
• Gather and enter information from collateral contacts into the agency’s electronic system.
• Support caseworkers with home visits, client contacts, and transportation of clients, medications, and ensure children in care meet medical and mental health assessment timelines.
• Transport children or parents to and from family time.
• Communicate with community partners to coordinate resources and support for children and families, maintaining a resource spreadsheet by neighborhood or school district.
• Contact case participants or community partners to obtain information on behalf of caseworkers for placement planning.
• Attend case‑related meetings, staff, and conferences to support casework activities.
• Assist with community and home visits with children and families.
• On occasion, provide testimony in court regarding visitation observations, experiences, and other applicable information.

• A valid driver’s license and acceptable driving record.
• One year of experience working in a human services or behavioral health setting OR an associate degree in any field OR an equivalent combination of education and experience.

• Experience conducting work that requires attention to detail, particularly when creating or reviewing documents.
• Demonstrated communication skills, including ability to engage with a variety of people, de‑escalate tense situations, and be assertive when necessary.
• Experience working both with a team and independently, managing time efficiently.
• Ability to write clearly, concisely, and with minimal spelling or grammar issues.
• Demonstrated ability to work well with people from diverse backgrounds and showcase intercultural competency.

• Work conducted in offices, participants’ homes, and other community sites.
• Professional work week Monday‑Friday; hours may fluctuate based on service needs.
• Occasional compensated overtime, including evenings and weekends.
• Some travel may involve hazardous weather conditions.
• Interaction with people who have experienced trauma and may exhibit challenging behaviors.
• Activities in physically demanding settings (e.g., traversing stairs, uneven terrain, transporting children up to 40 pounds).

Selected finalists will undergo a criminal history and background check. Adverse criminal history may lead to disqualification. Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint‑based criminal records check. Within three days of hire, the employee must complete the U.S. Department of Homeland Security’s I‑9 form and be authorized for E‑Verify.

• Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases until reaching the top of the listed salary range.
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

• Veterans and Oregon National Guard preference:
  Eligible veterans and Oregon National Guard service members (current and former) who meet the qualifications of the position will be awarded candidate preference.

The Oregon Department of Human Services is an Equal Opportunity Employer. The Department does not request or require age, date of birth, attendance or graduation dates during the application process. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency.