Service Reliability Engineer

Job Purpose

The Service Reliability Engineer is a technical role focusing on ensuring the reliable performance of locomotive systems and components. The Service Reliability Engineer will drive product performance improvements through the application of specialized knowledge, skills, and abilities to tasks and projects associated with the products we design, manufacture, sell, and other related services we provide. Work involves independent judgement, decision‑making, and creativity.

The Service Reliability Engineer is responsible for answering technical questions from customer representatives, supporting and leading continuous improvement projects, driving Reliability Centered Maintenance investigations, recommending product or process improvements, developing and publishing Service documentation, and providing regular updates and presentations to internal and external customers. This position interfaces with individuals from across the organization – namely Field Service, Warranty, Sales, Supplier Quality, and Production/Production Quality.

• Works with various rail line services – both domestic and international – to collect, understand, and analyze locomotive component/system performance.
• Utilize internal and external tools such as Intelli Train / Uptime, LTS, SAP, Power
  
  BI and customers’ systems.
• Coordinate and consult with a variety of departments, such as Design Engineering, Field Service, Supplier Quality, and Production to gather information to understand and analyze locomotive component/system failure data.
• Provide information to and collaborate with Service Reliability and Product Line Fleet Management teams to support fleet and product improvement initiatives.
• Actively monitor and track performance of improvements after implementation.
• Generate locomotive component metrics report‑outs utilizing appropriate data sources.
• Assist in and/or lead the identification, investigation and resolution of product reliability and performance issues.
• Communicate status of product performance and problem resolution to Progress Rail management and field personnel.
• Support technical design reviews.
• Create, review, and approve Service Documentation, such as Service Advisories, Maintenance Instructions, Troubleshooting guides, and Modification Instructions.

• College degree with a major in Engineering, Engineering Technology, or equivalent training/experience.

• Ability and/or experience resolving complex electrical and/or mechanical problems.
• Understanding of engineering theory and principles of design.
• Ability to read engineering drawings and sketches.
• Understanding of design / manufacturing process.
• High level of interpersonal skills required to work effectively with others.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office software, particularly Excel.
• High level of analytical ability where problems are complex.
• Knowledge of fundamental statistics.
• Knowledge of fundamental data analytics and visualization.
• Basic locomotive knowledge.
• Passion for problem solving and continuous improvement.
• Willingness to travel to support projects as needed.

• Experience with EMD locomotives.
• Knowledge of locomotive shop practices.
• Knowledge of locomotive database information.
• Functional knowledge of the railroad’s locomotive tracking computer system.
• Six Sigma Green Belt or higher.
• Knowledge of Shainin Red X methodologies.
• Project management experience and/or training.
• Willing to travel on extended basis (domestic and international).

• Motion – The position spends most of the time in an office setting. The position will require occasional walking, standing, stooping, and bending.
• Vision/Hearing Requirements – This position spends prolonged periods sitting at a desk and working on a computer and must be able to communicate effectively with internal and external customers.
• Work Environment – Work in temperature‑controlled environment.
• Emotional Demands – Required to liaise with multiple levels within the organization, including senior leaders and managers. Individual must be well‑spoken, able to manage…