Engineer, Service

Overview

Job Purpose

Contribute to customer satisfaction through the application of specialized knowledge, skills, and abilities to tasks / projects associated with the products we design, manufacture, sell, and other related services we provide. Work involves independent judgement, decision-making, and creativity. The Service Reliability Project Lead is responsible for understanding in-service product failure data, identifying product performance trends, driving Continuous Product Improvement (CPI) projects to field corrective action, and providing regular updates / presentations to internal and external customers.

The Service Reliability Project Lead will play a pivotal role in ensuring projects addressing product reliability are rigorously driven to closure through the structured CPI process. This position interfaces with, and requires driving coordination between, individuals from across the organization – namely Field Service, Warranty, Sales, Supplier Quality, and Production/Production Quality.

Req

11275

City

La Grange

State

Illinois

Company Description

Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs.

Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world.

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• Identify, analyze, and drive the resolution to reliability-focused projects involving Progress Rail’s products
• Utilize internal and external tools to analyze warranty financial data, failure analysis results, product failure and shopping data to identify failure trends
• Coordinate cross-functional teams to drive reliability-focused CPI projects from the development of a detailed problem statement through corrective action implementation
• Collaborate with customer representatives to ensure the Voice of the Customer is understood and incorporated throughout the CPI project
• Support the Field Service teams with the development of implementation plans for solutions developed through CPI
• Regularly communicate the status of CPI projects and associated problem resolution to internal and external customers

• Bachelor degree with a major in Engineering, Engineering Technology, or equivalent training/experience.

• A demonstrated passion for problem solving and continuous improvement
• High-level of interpersonal skills required to work effectively with customers and others
• Strong verbal and written communication skills required in dealing with internal and external customers
• Proficient with Microsoft Office software, particularly Excel
• Understanding of engineering theory and principles of design
• Ability to work independently and with others
• Understanding of problem solving principles, such as Six Sigma or Shainin
• Strong organizational skills, with the ability to manage and track multiple ongoing projects
• Willing to travel on extended basis as needed (domestic and international)
• Basic locomotive and/or heavy equipment knowledge

• Project management training, up to and including PMP certification
• Six Sigma Green Belt certification or higher
• Shainin Apprentice certification or higher
• Knowledge of and ability to complete statistical analyses such as Weibull analysis
• Ability and/or experience resolving complex electrical and/or mechanical problems
• Understanding of…