Service Reliability Project Lead

Overview

Service Reliability Project Lead role at Progress Rail, A Caterpillar Company
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Contribute to customer satisfaction through specialized knowledge, skills, and abilities applied to tasks/projects related to the products we design, manufacture, sell, and related services. The role involves independent judgement, decision-making, and creativity. The Service Reliability Project Lead understands in-service product failure data, identifies product performance trends, drives Continuous Product Improvement (CPI) projects to field corrective action, and provides regular updates/presentations to internal and external customers.

The position coordinates across the organization with Field Service, Warranty, Sales, Supplier Quality, and Production/Production Quality to drive reliability improvements through the CPI process.

• Identify, analyze, and drive resolution of reliability-focused projects involving Progress Rail’s products.
• Use internal and external tools to analyze warranty financial data, failure analysis results, product failure and shopping data to identify failure trends.
• Coordinate cross-functional teams to drive CPI projects from problem statement through corrective action implementation.
• Collaborate with customer representatives to incorporate Voice of the Customer throughout CPI projects.
• Support Field Service with implementation plans for CPI-derived solutions.
• Regularly communicate CPI project status and problem resolutions to internal and external customers.

• Bachelor degree with a major in Engineering, Engineering Technology, or equivalent training/experience.

• Demonstrated passion for problem solving and continuous improvement.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency with Microsoft Office, especially Excel.
• Understanding of engineering theory and design principles.
• Ability to work independently and with others.
• Knowledge of problem solving principles (Six Sigma or Shainin).
• Strong organizational skills to manage multiple projects.
• Willingness to travel domestically and internationally as needed.
• Basic locomotive and/or heavy equipment knowledge.

• Project management training or PMP certification.
• Six Sigma Green Belt or higher;
  Shainin Apprentice or higher.
• Statistical analyses such as Weibull analysis; problem solving for complex electrical/mechanical issues.
• Ability to read engineering drawings and understand design/manufacturing processes.
• Knowledge of data analytics and visualization; experience with locomotives.

• Office management with occasional field activities; ability to sit, stand, walk; lift more than 30 pounds as needed.
• Industrial environment motions: stooping, kneeling, crouching, climbing, reaching, handling, grasping, etc.
• Constant verbal communication; safety-sensitive role requiring PPE; exposure to noise, extreme temperatures, hazardous materials, heavy equipment.
• High level of responsibility and physical workload; ability to collaborate with teams to meet customer service demands.

Summary Pay Range: $56,135.00 to $

• Competitive Salary
• 401(k) with up to 6% company match
• Medical/Dental/Vision/Life/Disability Insurance
• Flexible Spending Accounts; HDHP and HSA with seed money
• Paid Vacation, Holidays, PTO
• Employee Assistance, Education Assistance, Recognition Programs
• Site-specific Production and Incentive Plans;
  Relocation and Sign-on Bonuses
• EEO Employer (Disability/Vets)