ServiceNow Developer Principal

Responsibilities for this Position

Location: Any Location / Remote

Full Part/Time: Full time

Job Req: RQ212028

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other

Required:

None

Job Family: Software Engineering

Job Qualifications:

Skills: Service Now Administration, Service Now Platform, Software Systems

Certifications: None

Experience: 5 + years of related experience

US Citizenship

Required:

No

Job Description:

Transform technology into opportunity as a Service Now Developer Principal pe what's next for mission‑critical government projects while shaping what's next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Service Now Developer Principal, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Develop and manage integrations between Service Now and BMC Remedy, often involving ticket creation, data synchronization, and CMDB consolidation
• Build and customize applications on the Service Now platform, including ITSM modules like Incident, Problem, and Change Management
• Create and manage data migration processes from Remedy to Service Now using tools like Import Sets, Transform Maps, and data sources
• Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
• Perform administrative tasks, such as user and role management, system maintenance, and health checks
• Customize user interfaces, forms, and workflows to align with business needs
• Provide end‑user support and troubleshooting for issues related to integrated processes and platform functionality
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Contribute to IT‑related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce Service Now functionality
• Grow junior talent through mentoring, partnership, and technical reviews
• Maintain current Service Now and industry certifications, while obtaining additional certifications

WHAT YOU'LL NEED TO SUCCEED

Bring your engineering expertise along with a drive for innovation to GDIT. The Service Now Developer Principal must have:

Education: Technical Training, Certification(s) or Degree

Experience: 5+ years of related experience

Required Skills:

• Experience in developing and customizing Service Now applications and modules, especially ITSM
• Familiarity with BMC Remedy and/or Helix development and administration, including its ITSM applications and data structures
• Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
• Strong scripting skills with at least one language - preferably Java Script
• Experience with Service Now's data management tools such as Import Sets, Transform Maps, and the CMDB
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to produce level of estimates and basic deployment plans for Service Now functionality
• Strong organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly