Customer Success Manager

Overview

People Freight | Freight Forwarding Recruitment — Customer Success Manager. Hybrid work arrangement with the client’s offices based in La Grange, Illinois. Base pay range provided: $60,000.00/yr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr

La Grange, Illinois (Hybrid work)

As a Customer Success Manager you'll be responsible for managing and developing a portfolio of domestic freight accounts. The ideal candidate will have a strong background in logistics, excellent communication skills, and a proven track record of managing client relationships in the transportation industry.

• Competitive salary of $60,000 per year
• Remote work flexibility
• Health, dental, and vision insurance.
• 401(k) with company match.
• Opportunities for professional development and growth within the company.

• Account Management:
  Manage and nurture relationships with existing clients to ensure satisfaction and retention. Act as the primary point of contact for all client inquiries and issues.
• Business Development:
  Identify opportunities to expand business within existing accounts and pursue new business opportunities to grow the company’s market share.
• Freight Coordination:
  Coordinate domestic freight shipments, including negotiating rates with carriers, scheduling pickups and deliveries, and ensuring timely and accurate delivery of goods.
• Customer Service:
  Provide exceptional customer service by addressing client concerns, resolving issues, and ensuring smooth communication between clients and internal teams.
• Reporting and Analysis:
  Monitor account performance, prepare regular reports on key metrics, and provide insights to management on account health and growth opportunities.
• Compliance:
  Ensure all shipments comply with industry regulations and company policies. Stay updated on industry trends and regulations affecting domestic freight.

• Minimum of 3 years of experience in domestic freight management, logistics, or a related field.
• Strong understanding of domestic freight and transportation industry.
• Excellent communication and interpersonal skills.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency in using transportation management systems (TMS) and other logistics software.
• Strong negotiation skills and the ability to build and maintain relationships with clients and carriers.

• Mid-Senior level

• Full-time

• Customer Service, Strategy/Planning, and Supply Chain