Certified Telecommunicator II-911 Dispatcher

Supervisory Responsibilities

This job has no supervisory responsibilities

Receives and dispatches emergency and non-emergency requests for police, fire, ambulance service, coroner and animal control using telephone, two way radio, and various computer systems.

All duties/responsibilities of a Telecommunicator I and the following. Other duties may be assigned.

• Conducts training as needed.
• Assists in developing training needs for center as situations dictate.
• If training, performs bi-weekly/weekly evaluations for new employees.
• May be assigned Terminal Agency Control (TAC) and/or assistant TAC duties as needed.

To perform this job successfully, an individual should have knowledge of Database software;
Internet software;
Microsoft Office including Excel, Word and Outlook. To perform this job successfully, an individual will also be required to develop and maintain proficiency with custom software packages that are unique to the center.

• Knowledge of, or the ability to learn the geography of the county and surrounding jurisdiction.
• Ability to type 30 wpm
• Ability to speak clearly and distinctly
• Ability to hear and listen effectively
• Ability to analyze situations and react swiftly and rationally in high stress situations utilizing appropriate methodology and resources
• Good written and verbal communications skills

• High School diploma or G.E.D.
• DOCJT Basic Academy Certification

• Must be able to work shift work, weekends, and holidays.
• Must be able to work overtime.
• Must submit to a pre-employment polygraph examination, drug screen, hearing screening and suitability screening.
• Must attend and successfully complete all DOCJT required yearly in-service training courses.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit for long periods of time.

Characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.