Service Manager

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5billion in tire and auto service sales, Bridgestone Retail Operations is an ideal place to build a career.

We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full‑time and part‑time employees, and a 401k plan. People are supported to bring their whole selves to work, and we champion diversity and inclusion.

Combining automotive repair knowledge with exceptional people skills, you will manage customer relationships and serve as a liaison between technicians and customers. You will select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

• Assign and schedule work duties to auto service staff based on skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Act as the primary point of contact for customer inquiries, feedback and concerns, fostering long‑term relationships and loyalty.
• Develop an understanding of business operations in the automotive service environment to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem‑solving skills for customer complaints.
• Aptitude to manage inventory, scheduling and equipment maintenance.
• Capacity to lead and coach others.
• Strong teammate and customer communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and stay current in automotive repair issues.
• Valid automotive driver’s license at all times for test drives.

2‑year degree or equivalent.

• Medical, Dental, and Vision starting day
  1.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On‑demand pay (daily pay) program available.

We encourage professional development, community involvement, integrity and teamwork, and a diverse, inclusive culture.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by federal, state or local law.