Service Coordinator

Under the supervision of the Area Service Manager, the Service Coordinator assists with all administrative tasks for the Service Department. This position will support with scheduling, creating positive interaction with clients and service providers, maintaining records, and resolving issues.

• Maintains excellent relationships with customers, vendors, and service providers.
• Act as the main point of contact for clients, addressing inquiries, providing updates on services, and ensuring overall satisfaction.
• Assist with service schedules, ensuring services are delivered on time and resolving any scheduling conflicts.
• Receive and process service requests from clients, assess their needs, and assign the appropriate service providers or teams.
• Maintain accurate records of service requests, appointments, and completed services.
• Generate reports on service performance and client satisfaction.
• Coordinate with third-party service providers and vendors, ensuring they have the necessary information and resources to complete services efficiently.
• Assist with administrative duties such as managing service records, preparing invoices, and updating client information.
• Promptly follow up on customer issues to ensure timely resolution.
• Collaborate with the Accounting department and other team members to ensure timely collections for Time & Materials (T&M) and service agreements.
• Assist with procuring quotes from vendors for material orders.
• Performs all other duties as assigned.

• Good communication and interpersonal skills.
• Critical thinking and problem-solving skills.
• Ability to work under pressure and motivation to succeed in a fast-paced environment.
• Ability to work with teams and collaborate.
• Time management and multitasking skills with the ability to prioritize tasks.
• Customer Focused by being able to meet the expectations and requirements of customers.
• Be able to
  • Lift and carry up to 25lbs
  • Sit for an extended period of time

• High school diploma or equivalent required (Associate’s or Bachelor’s degree preferred).
• Experience in service coordination or a customer-facing role.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Problem-solving skills and attention to detail.
• Proficient in Microsoft Office Suite and service management software.

• General knowledge of HVAC controls is preferred.
• Working knowledge of activities, methods, procedures, and policies of a Service Department is preferred.
• 2-3 years experience in service coordination / dispatching or related field is preferred.