Utility Dispatch Representative - Power & Gas

Auxillium is a uniquely structured U.S.

-based call center designed to support smaller call center projects-both in-house and remote. We specialize in helping start-ups, small businesses, and companies new to outsourcing build exceptional Customer Experience programs.

We provide both B2B and B2C support across a wide range of industries, including:

• Sports
• Gaming
• Healthcare
• Dispatch
• Workers' compensation
• Medical research
• Financial services

Our commitment is to deliver exceptional service, accurate data entry, and continuous process improvement. We value team members who are self-driven, positive, and eager to grow. At Auxillium, employees receive the tools, training, and support needed to achieve both short-term goals and long-term career growth.

Learn more at:

About Our Client

Each year, utility companies spend millions repairing damage to underground and aerial facilities caused by third parties, often followed by additional costs as they pursue reimbursement. An external dispatch, investigation, and recovery program allows these companies to stay focused on serving their customers.

Our client is the industry leader in Outside Plant Damage (OPD) management, backed by decades of experience in:

• Broadband and telecommunications
• Field investigation
• Dig laws (local and national)
• Insurance
• B2B collections
• Litigation

Their mission is to reduce damage incidents, streamline recovery processes, collaborate with state agencies and 811 organizations, and help educate contractors to prevent future occurrences.

Primary Functions

• Receive, interpret, classify, prioritize, and respond to routine and emergency calls quickly and accurately.
• Work independently and collaboratively within a team environment.
• Utilize internal mapping systems and Google Maps efficiently.
• Actively monitor and respond to emails in a timely manner.
• Track field investigators' locations for safety and operational awareness.
• Assign calls to utility and telecom investigators based on need and location.
• Monitor status displays while managing inbound calls simultaneously.
• Maintain accurate status updates for pending and dispatched calls.
• Enter and retrieve data across multiple systems, including computer-aided dispatch platforms.
• Handle inbound/outbound calls regarding new utility damage (power, gas, electricity, telecom), insurance inquiries, citizen reports, and investigator updates.
• Complete precise claim entries based on details from utility field techs or first responders.
• Communicate through phone, email, and SMS to support dispatch operations.
• Route personnel based on territories, weather conditions, and safety considerations.
• Monitor field personnel in transit.
• Communicate clearly, professionally, and courteously at all times.
• Follow escalation procedures and notify the Field Manager when needed.
• Meet production goals, handle time expectations, and achieve KPIs set by Auxillium and the Client.
• Maintain focus and remain active on the computer for the full duration of assigned shifts.
• Perform other job-related duties as required.

Note:

This list is intended to outline the general nature of the role and does not encompass all responsibilities or skills associated with this position.

Required Education, Experience & Skills

• High school diploma, equivalent, or currently enrolled in high school.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to use web-based database tools.
• Strong communication and interpersonal skills.
• Effective decision-making and problem-solving abilities.
• Quick learner with the ability to adapt to new processes.
• Clear, articulate speaking voice and ability to read call scripts.
• Strong organizational skills with the capacity to manage a high volume of dispatch calls.
• Reliable, punctual, and committed to consistent performance.
• Positive team contributor with a willingness to embrace Auxillium's supportive culture.

Job Details

Location:
La Junta, Colorado, United States

Pueblo, Colorado, United States

Position Type:

• 90-Day Probationary Period
• Full-Time (Regular)

Hours / Schedule:
Sunday - Thursday 8:00A - 5:00P

Pay Rate:
$15.25 per hour

Benefits

Auxillium offers a competitive benefits package for full-time employees, including:

• Paid time off
• 401(k)
• Medical, dental, and vision insurance