Technical Support Specialist

Our client is a sports technology company in the golf industry with a passion for its customers and for having fun. The company is looking for a highly motivated team player to join its outstanding customer service team. As a Product Support Specialist, you will provide top‑tier customer support to clients, customers, and end users; manage case logs and resolutions; and maintain an exceptional level of customer service.

The role requires customer service skills, gaming experience, and a strong background with computer hardware, Windows OS, and/or other software programs.

• Provide customer assistance with Client hardware and software.
• Diagnose, troubleshoot, and resolve issues with product installation, general troubleshooting, and application usage over the phone or by e‑mail.
• Perform software/application configurations and updates as needed.
• Create and document customer contact case history in the Client Customer Relations Management (CRM) tool.
• Follow up to ensure resolution and customer satisfaction in certain situations.

The above announcements are not intended to be an “all‑inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities which will be handled and skills which will serve the best customer service and allow agent success.

• Education requirement:
  Currently enrolled in high school, high school diploma or equivalent.
• Experience in a customer‑focused position preferred.
• Experience with technical support, computer support, or gaming preferred.
• Proficiency with computers (Windows OS, O365, MS Office, Mac OS X, etc.).
• Knowledge of PCs or devices including how to build, configure, troubleshoot, or repair.
• Working experience with hardware, software, and configuration.
• Excellent critical thinking skills, problem solving, and strategic thinking abilities.
• Working knowledge of gaming and support devices.
• Maintain a high degree of accuracy and great attention to detail.
• Communicate effectively, professionally, clearly, and courteously with customers.
• An understanding of electronics which includes low voltage data wiring.
• Experience in troubleshooting projectors, amplifiers and other in‑home electronics and the techniques used in connecting.
• Ability to work in fluid and ever‑changing situations.
• Willingness to adapt to Auxillium’s highly positive culture as a supportive team member.

90‑day Probationary period Full‑Time/Regular

On‑Site

Multiple shifts available, including weekend and evening hours will be discussed in interview.

$15.50 per hour

Auxillium offers a competitive benefit package for full‑time regular employees, which includes competitive pay rate, paid time off program, 401(k), medical, dental, and vision plans. For part‑time employees, a pro‑rated paid time off program and 401(k).