OAG - Child Support | Child Support Officer II-IV

Overview

Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtain court orders for financial support and health care coverage for children;

enforce child support orders; respond to customer inquiries; promote the involvement of both parents in their children's lives; and collaborate with state agencies and community organizations to serve Texas families.

Responsibilities

• Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure.
• Conducts detailed in-office investigations to locate parties, verify employment and determine assets.
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders.
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support.
• Negotiates out-of-court settlements and agreements with parties.
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s).
• Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents.
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
• Reviews cases to determine if the cases are eligible for closure.
• Attends court to assist legal staff, as needed.
• Researches case information on the computer including the ChAMP system.
• Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states and IV-D regulations.
• Assesses child support cases to determine the appropriate case action.
• Explains Child Support Program policies, procedures, and regulations to customers.
• Responds to customer inquiries and complaints.
• Assesses the validity of complaints against the IV-D program with impartiality.
• Serves as Notary Public.
• Performs related work as assigned.
• Maintains relevant knowledge necessary to perform essential job functions.
• Attends work regularly in compliance with agreed-upon work schedule.
• Ensures security and confidentiality of sensitive and/or protected information.
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity.

Qualifications

• Education:
  
  Graduation from high school or equivalent; or a Bachelor's degree from an accredited college or university (experience may substitute one year of training on a year‑for‑year basis).
• Experience in a full‑time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV‑A eligibility specialist.
• Skill in interviewing and negotiating.
• Skill in using a personal computer for word‑processing and data entry/retrieval.
• Skill in basic mathematical computations.
• Skill in handling multiple tasks, prioritizing, and meeting deadlines.
• Skill in effective oral and written communication.
• Skill in exercising sound judgment and effective decision making.
• Ability to receive and respond positively to constructive feedback.
• Ability to work cooperatively with others in a professional office environment.
• Ability to provide excellent customer service.
• Will work in person at the assigned OAG work location; all tasks performed at designated OAG workspace throughout the work week.
• Ability to arrange for personal transportation for business‑related travel.
• Ability to work more than 40 hours as needed and in compliance with the FLSA.
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 15%.
• Ability to type 35 words per minute (typing test required at the time of interview).

• All the above minimum qualifications for a CSO II plus one (1) year of full‑time…