Veterinary Receptionist; Care Coordinator - Rancho Village Veterinary Hospital

Veterinary Receptionist (Care Coordinator)

Pet Vet Care Centers' Rancho Village Veterinary Hospital is currently seeking a Care Coordinator to join our team.

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. The role involves performing a range of administrative and customer service tasks, providing valuable support to the hospital.

• Provides excellent customer service in-person, over the phone, and during high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

• 1–2 years experience as a receptionist / CSR within a veterinary setting.
• High school diploma, GED, or equivalent combination of education and experience.
• Knowledge of clerical procedures such as record keeping and organizational skills.
• Must be flexible with scheduling and able to work some weekends and holidays.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of standing and/or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

• 4 shifts during the week with 1 shift on the weekend (either Saturday or Sunday).
• Must have open availability for either Saturday or Sunday.

• Medical, dental, and vision insurance
• Paid parental leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team member pet discounts
• Emotional wellbeing support – including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle – a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

$20 — $20 USD

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V