Veterinary Client Service Representative - Emergency

Veterinary Client Service Representative - Emergency

Full Time – 4×10‑hour shifts (days TBD, weekends included), late swing/overnight

Location – La Mesa, California

Our 24/7 emergency and specialty hospital serves La Mesa, El Cajon, Spring Valley, and San Diego.

• 1‑2 years of veterinary clinical/hospital experience required
• Veterinary Emergency or Urgent Care experience highly preferred
• Ability to work weekend days and late afternoon swing or overnight schedule
• Strong communication, organization, and problem‑solving skills
• Ability to thrive in a fast‑paced, high‑pressure environment while maintaining professionalism and empathy
• High school diploma or equivalent
• Ezy Vet experience preferred

Client Service & Communication

• Greet clients and their pets with prompt professionalism and courtesy
• Manage a multi‑line phone system, delivering clear, compassionate, and informative communication
• Educate clients on treatment plans, medications, and follow‑up care
• Handle client concerns, questions, and feedback with professionalism and resolution‑focused service
• Address and de‑escalate client concerns and complaints in real time, managing high‑stress or emotionally charged situations with empathy, tact, and problem‑solving skills
• Escalate complex or sensitive situations appropriately while maintaining client service standards
• Facilitate communication between clients, veterinarians, and medical staff

Patient & Administrative Support

• Admit and discharge patients accurately and efficiently
• Maintain complete and accurate medical records using the practice management system
• Enter and update client and patient information
• Process payments and financial transactions accurately
• Obtain required client signatures on legal and medical documents
• Coordinate and obtain medical records from referring or primary veterinarians
• Send records and communications via email, fax, or other platforms
• Support veterinarians and medical staff to maintain patient flow
• Triage client and patient needs to appropriate team members
• Ensure cleanliness, organization, and professionalism of front office areas
• Assist in maintaining consistent, high‑quality client service standards
• Perform other responsibilities as assigned by hospital leadership

Hourly pay rate starting at $20–$25/hour (includes shift differential). Rate negotiated based on credentials and experience.

• Competitive pay
• 401(k) with employer match
• Mental health resources, 24/7 access to Lyra Health
• Paid parental leave
• Employer‑sponsored childcare and elder care
• Free continuing education courses