Residential Security Services Coordinator

Position Summary

The Residential Security Services Coordinator will act as the first point of contact, welcoming guests while also managing access control, monitoring premises, enforcing security protocols, and responding to incidents to maintain a safe and secure environment. Key duties include visitor check-in/check-out, administering security passes, monitoring access control and surveillance systems, conducting security checks, and maintaining visitor and incident logs. This role requires strong customer service, excellent communication, attention to detail, and the ability to enforce policies while upholding a professional demeanor.

• Greets visitors, vendors, clients and employees, verifying their identity and directing them accordingly
• Manages building access, issue security passes, and enforce visitor sign-in/sign-out procedures
• Monitors surveillance cameras and access control systems, ensuring compliance with security protocols
• Conducts routine inspections of the premises, checking for unauthorized persons, security breaches, or hazardous conditions
• Responds to security incidents, alarms, or emergencies, escalating when necessary and documenting the event
• Maintains accurate visitor logs, security incident reports, and other relevant records for management review
• Handle phone calls, manage mail, and perform other front desk duties as needed
• Provides assistance to staff
• Performs other duties as assigned by supervisor

• Experience working as security guard/front desk or working with homeless youth in some capacity
• Experience in customer service and attention to detail
• Proficiency with camera equipment & computers
• Must be able to fluently, read, write and communicate in English (bilingual a plus)
• Must be able to comfortably, both mentally and physically, perform all aspects of job description and other duties as assigned by supervisor
• Must be able to comfortably walk up and down stairs, walk for extended periods of time, sit for periods of time
• Must submit to a background check via Live Scan (with ongoing alerts), as required by specific programs, funding requirements and licensing regulations

• Reliable transportation
• Ability to travel between Urban Street Angels locations
• Ability to lift up to 20 lbs. and work in varied indoor/outdoor settings
• Flexibility to work evenings or weekends as needed
• Must submit to a background check via Live Scan (with ongoing alerts), as required by specific programs, funding requirements and licensing regulations
• Must submit to TB testing
• Must be authorized to work in the U.S. and complete I9 verification

Urban Street Angels offers an array of benefits to employees, supporting health, wellness and retirement, including: ?

• 401(k) retirement savings
• Medical insurance
• Dental insurance
• Vision insurance
• Ancillary voluntary insurances
• Paid time off including sick and vacation time (after 90 days)
• Referral incentive program

Urban Street Angels is an equal opportunity employer, committed to creating a diverse and inclusive workplace. Discrimination of any kind, notably based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws, is strictly prohibited. All employment decisions are based on qualifications, merit, and business needs.