Residential Services Coordinator

Title

Residential Services Coordinator

Full-time, nonexempt, in-person

$23 - $26 per hour

Wednesday, Thursday, 12:30pm - 9:00pm (downtown), Friday, Saturday, Sunday, 4:00pm - 12:30am (La Mesa, CA), off Monday & Tuesday

San Diego, CA (downtown) & La Mesa, CA

Urban Street Angels, Inc. (“USA”) is a local non‑profit organization founded in 2012 with a mission to end youth homelessness in the San Diego area. Currently, USA operates in three related areas. First, our supportive housing programs provide over 175 beds for transition‑aged youth (TAY 18–24 years old) living on the streets in our community. Second, our rapid re‑housing programs effectively bridge graduates of our programs to sustainable, long‑term housing.

Third, our 5‑Tool Trade Academy provides access to vocational training, career pathways, and employment opportunities for TAY in our supportive housing and rapid re‑housing programs.

The Residential Services Coordinator provides direct peer support, engagement, and guidance to Transitional Age Youth (TAY) participating in the Housing Our Youth (HOY) program. This position assists with participant engagement, resource navigation, and participant groups while using appropriate research methods to complete duties, lead group exercises, develop professional rapport with participants, and monitor participant progress throughout the program. The Residential Services Coordinator works collaboratively within the multidisciplinary team to help establish and meet team goals and objectives.

The role centers on relationship‑building, mentoring, and supporting youth in navigating housing resources, behavioral health services, independent living skills, and other community supports that promote stability, wellness, and self‑sufficiency.

• Build trusting, supportive relationships with youth and young adults experiencing or at risk of homelessness
• Foster a safe, nonjudgmental environment that promotes empowerment, self-determination, and personal growth
• Utilize shared lived experience to enhance program engagement, advance interventions, and increase participant satisfaction
• Provide administrative and intervention support to program staff, including preparing agendas and activities for groups, assisting with documentation and data collection, supporting meetings and events, facilitating groups, and leading youth activities
• Support the collection, organization, and analysis of program data required for reporting purposes
• Identify and connect youth to community resources such as emergency shelter, transitional housing, healthcare, education, and employment opportunities
• Assist participants in developing individualized goals related to housing stability, life skills, education, and wellness
• Provide guidance on navigating daily living, budgeting, self-care, and healthy relationships
• Collaborate closely with case managers, housing navigators, and mental health clinicians to ensure coordinated service delivery
• Participate in case conferences, team meetings, and community collaborations to support a holistic approach to care
• Facilitate peer‑led support groups and life skills workshops focused on empowerment, recovery, and resilience
• Respond to participants in crisis using trauma‑informed care principles, de‑escalation techniques, and mental health first aid strategies
• Provide emotional support and connect youth to appropriate crisis or emergency services
• Demonstrate cultural humility and sensitivity to diverse backgrounds, identities, and experiences
• Apply trauma‑informed principles in all interactions to promote safety, healing, and trust
• Engage in youth recruitment, outreach, and advocacy activities to increase program visibility and accessibility
• Provide aftercare, follow‑up, and stabilization support services to participants as they transition into stable housing
• Maintain professional, supportive relationships with participants while upholding program boundaries and ethics
• Meet with participants regularly to assess needs, provide supportive services, and apply evidence‑informed curricula as appropriate
• Perform administrative tasks as assigned, including…