Collections Specialist

Freight Force has the largest independent truck network in the USA with 70 Approved Motor Carrier (AMCs) nationwide serving our customers across 75 airports in 36 states. Unmatched reliability with best-in-class service levels capable of providing a single point of nationwide capacity willing to meet any customer demand.

Who We Are:

Our People Are the Difference. At Freight Force, we're people-first and invested in our team members, ensuring they are the most highly trained, tech-savvy, and customer-centric individuals.

Summary:

The Collections Specialist is responsible for managing assigned customer accounts, securing timely payments, resolving billing disputes (adjustments), and maintaining accurate account records. This position works closely with customers, carriers and internal departments to resolve disputes, reduce past-due balances, and support overall collections performance

What You'll Do:

• Manage assigned accounts and prioritize collections by aging, balance, risk, credit limits, and payment history
• Collect payments in accordance with company policies and established terms
• Contact customers by phone, email, and other communication methods regarding past-due balances
• Negotiate payment arrangements while protecting the company’s financial interests
• Research and resolve billing, short-pay, deductions, and invoice disputes
• Reconcile account activity and payments
• Maintain accurate, detailed, timely collection notes and account documentation
• Escalate high-risk accounts according to company procedures
• Achieve established collection and productivity goals
• Protect confidentiality of customer and company financial information

What You'll Bring:

• 3+ years in collections, accounts receivable, or customer account management preferred; transportation and logistics experience a plus
• Strong verbal and written communication skills
• Ability to work independently while also collaborating effectively with internal teams
• Comfortable working with financial information, aging reports, and account-management system
• Proficiency with Microsoft Office (Outlook, Teams, Excel) is required
• Experience with ERP/accounts system preferred

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job-related reasons.

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

STG is an equal-opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.