Network Operations Engineer (Network Operations Center

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical La Mirada, CA, US

3 days ago Requisition

Salary Range: $73,000.00 To $95,000.00 Annually

About CENIC:

Join the team that connects California to the world — advancing education and research statewide by providing the world-class computing network essential for innovation, collaboration, and economic growth. Our organization operates the California Research and Education Network (CalREN), a high-capacity computer network with more than 8,000 miles of optical fiber. The network serves over 20 million users across California, including the vast majority of K-20 students, together with educators, researchers, and individuals at other vital public-serving institutions.

Bring your IT career and technical expertise to help support the California Research and Education Network (CalREN), a high-bandwidth, fiber‑optic network that serves over 20 million users. CENIC is a nonprofit governed by its member K-12 schools, libraries, community colleges, universities, and other public-serving institutions. Its mission is to advance education and research by providing a world‑class network essential for innovation, collaboration, and economic growth.

We are looking for Network Engineers at various levels: mid‑career, senior, technical expert, and leadership roles! Please see our career center for other positions available.**

The Network Operations Engineer provides front‑line support for CENIC's network, serving as the primary point of contact for members, vendors, and carriers to deliver initial diagnosis and early resolution of network issues. This role is responsible for CENIC's core incident management processes, including monitoring alarms, managing incident tickets, triaging and communicating outages to the appropriate parties, and executing network changes on behalf of Network Engineering and coordinating scheduled maintenance activities.

The Network Operations Engineer works around the clock to identify and resolve issues before they become service‑affecting.

SUPERVISORY RESPONSIBILITY:
None

Proactively monitor CENIC's network to detect, triage, and resolve issues before they become service‑affecting, reviewing turnover reports, scheduled maintenance, and the general state of the network

Participate in a rotating triage schedule to investigate monitoring alarms, respond to incoming calls, and address new requests as they arise

Serve as the primary point of contact for members, vendors, and carriers on network issues, providing initial diagnosis and early resolution, and maintaining professional, courteous communication at all times

Respond to service requests via phone and ticketing system, managing incident tickets through resolution, and communicating outage notifications and network status updates to affected parties

Execute network changes on behalf of Network Engineering, including configuration changes, firmware updates, and hardware maintenance, in accordance with approved plans and procedures

Plan, evaluate, and coordinate network maintenance activities, including performing impact analysis, drafting Methods of Procedure (MOPs), and adhering to change enablement policies

Draft clear and concise announcements for scheduled maintenance and network outages

Coordinate with vendors and carriers on remote‑hands work and equipment shipment for member sites, and maintain accurate inventory for network equipment

Escalate complex, ambiguous, or unresolved incidents to the Lead or Senior Network Operations Engineer as appropriate

Participate in updating and revising policies, procedures, and documentation as needed

Sound judgment and composure when responding to alarms, incidents, and time‑sensitive requests

Excellent oral and written communication skills, including the ability to communicate clearly with members, vendors, carriers, and teammates

Strong troubleshooting and analytical skills, with the ability to diagnose network issues…