Network Administrator, Network Operations

Join the team that connects California to the world — advancing education and research statewide by providing the world-class computing network essential for innovation, collaboration, and economic growth. Our organization operates the California Research and Education Network (CalREN), a high-capacity computer network with more than 8,000 miles of optical fiber. The network serves over 20 million users across California, including the vast majority of K-20 students, together with educators, researchers, and individuals at other vital public-serving institutions.

Reporting to the Manager, Network Operations, the Network Administrator is a full-time position.

None

Hybrid

Monitor

Proactively monitoring CENIC networks to detect problems and resolve them with assistance from Network Engineers as needed.

Participate in daily triage shift rotation and respond to new alarms, emails, and tickets.

Review and contribute to daily shift turnover reports

Assist with proactive monitoring of pre-production devices and completing burn-in testing.

Troubleshoot

Problem troubleshooting and resolution, including interaction with carriers, vendors, and Network Engineers

Open tickets for simple circuit bounces, continue to monitor, and then resolve.

Assist Network Engineers with opening telco and TAC support tickets for outages.

Customer Service

Initial problem troubleshooting with CENIC associates, resolving issues with assistance from Network Engineers as needed

Respond to service requests via phone and ticketing system

Responsible for coordinating hub site access requests

Assist with sending notifications to our community related to outages and maintenance.

Maintenances

Responsible for processing vendor and campus maintenance activities

Coordinating shipment of equipment to associate and hub sites

Coordinating the return of equipment to La Mirada

Process non-impacting change control requests from senior engineering.

Assist with post-maintenance tasks.

Process Readiness and Decommissioning of new devices and circuits.

Documentation

Participation in updating and revising policies, procedures, technical reports, documentation, and internal training material

Maintain accurate inventory for network equipment, which includes investigating and resolving inventory discrepancies.

OKR Execution:
Sets, monitors, and achieves OKRs that align with organizational goals.

Identifies and implements data-driven enhancements to processes, systems, and outcomes.

Tracks progress, adjusts plans as needed, and ensures measurable results.

Special Projects

Participate and assist in special projects involving operations and/or external groups within the organization.

Ability to prioritize and complete tasks assigned in a timely manner

Strong interpersonal skills and ability to work well in a team-oriented environment

Strong customer service orientation and/or ability

Can think critically by approaching problems with a holistic approach.

Motivated and proactive in learning new and existing technologies.

Adept at understanding technical information and learning new concepts

Independent worker with a high degree of self-motivation

Keen attention to detail, avoiding shortcuts that may adversely impact the quality of work

Ability to consider, understand, and prioritize security (and privacy, where applicable) principles, practices, and procedures in all aspects of your role with CENIC.

1-2 years of supporting customers and resolving issues in a live network production environment.

Completed formal courses or earned recognized certificates in networking.

Experience with installing, upgrading, and securing network equipment and services.

Prepare announcements for maintenance activities or network outages.

Experience with installing, upgrading, and securing network equipment and services.

Experience using a ticketing system and network monitoring platform.

CCNA, JNCIA, or CompTIA Network+ certification

Basic knowledge of IP-based networking, including knowledge of routing protocols

Familiarity with office productivity tools…