SoCal JCB - Product Support Sales Representative

Company Summary

SoCal JCB is a highly successful, fast-growing business We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.

SoCal JCB is a highly successful, fast-growing business We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.

The Product Support Sales Representative (PSSR) serves as the primary field-facing consultant bridging the dealership’s aftermarket parts and service departments with our customer base. The core mission of the PSSR is to proactively help equipment owners lower their total cost of ownership, maximize machine uptime, and optimize fleet performance. Rather than waiting for a breakdown, the PSSR sells preventative maintenance programs, custom service agreements, telematics solutions, and replacement wear parts directly at customer job sites, aggregate mines, and yards.

Full Time, Exempt

• Competitive base salary plus performance-driven commission structure.
• Company-provided field vehicle, fuel card, laptop, and smartphone.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company matching contributions.
• Paid time off (PTO) and paid holidays.
• Ongoing OEM-certified product training and career advancement pathways.

To excel in this role, the PSSR must effectively balance consultative technical expertise with proactive relationship management across their assigned territory.

• Territory & Account Management:
  Proactively manage and grow assigned territory by executing regular site visits to current and prospective fleet owners, contractors, and maintenance/service managers.
• Consultative Aftermarket Sales:
  Promote and sell heavy equipment parts, service capabilities, custom hydraulic options, remanufactured components, and major machine rebuild programs.
• Preventative Maintenance & Telematics Promotion:
  Partner with customers to implement Preventive Maintenance (PM) agreements. Utilize OEM telematics platforms (e.g., remote machine monitoring) to track fleet health, anticipate service intervals, and intercept failures before they cause critical downtime.
• Field Inspections & Evaluations:
  Conduct walk-around equipment inspections on job sites. This includes performing undercarriage wear measurements, evaluating ground-engaging tools (GET), and providing technical data to assist customers with long-term maintenance budgeting.
• Cross-Departmental
  
  Collaboration:
  
  Work seamlessly with the Parts and Service Managers to coordinate accurate quoting, schedule field technicians, check stock availability, and ensure a flawless handoff from whole-goods sales representatives to the aftermarket lifecycle.
• CRM & Activity Tracking:
  Maintain disciplined records of customer touches, machine profiles, active quotes, and territory growth strategies within the dealership CRM.

The success of the PSSR will be measured by the health and profitability of their territory, specifically tracking:

• Incremental Revenue Growth:
  Year-over-year increases in parts and service sales margins within the territory.
• PM Agreement Capture Rate:
  Net-new Customer Value/Preventative Maintenance Agreements signed.
• Territory Touch Frequency:
  Meeting established benchmarks for face-to-face customer and job site visits.
• Quote-to-Close Ratio:
  Efficiency in converting field inspection recommendations into closed service work orders or parts invoices.

• Minimum 3–5 years of experience in heavy equipment product support, machinery sales, or technical dealership service/parts operations.
• High School Diploma or equivalent required; a technical degree is a plus.
• Proven track record…