Associate Account Manager

ADP is hiring an Associate Account Manager
.

This is not a sales position. This role focuses on servicing existing clients.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award‑winning training and world‑class service guidelines to help you achieve success, growth and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?
• Are you passionate about building lasting relationships and making a real impact on people’s lives?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP’s front‑line for solving clients’ challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more.
You will be the face of ADP to our clients, trusted to deliver outstanding service and build lasting satisfaction with every connection.

• Trusted Advisor and Problem Solver. You will use your breadth of expertise to help ADP’s clients solve problems for time‑sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide outcomes. You will take the initiative to seek answers, solutions, and positive outcomes.
• Build Relationships. You will build relationships with clients using the phone, email, and/or chat, striving to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP’s core value of “Integrity is Everything.”
• Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products’ value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
• Organize. You adhere to a daily schedule and organize yourself to manage a high volume of inbound calls. Daily phone time may increase during peak seasons, such as at the close of the year.
• Be a trusted advisor and advocate to our clients, cultivating meaningful, long‑term connections, guiding them through solutions, and being the person they rely on most.
• Own a book of business and become a trusted advisor and advocate to our clients, with a mission to cultivate meaningful, long‑term connections.

• At least one year of experience in a customer service environment.
• Ability to work overtime hours during peak seasons.
• A college degree is great but not required; the essential skills matter most.
• Military experience where teamwork, adaptability, organization, and follow‑through help build team and client relationships, identify solutions, and achieve success is acceptable.

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best‑in‑class benefits start on Day 1 because healthy associates are happy associates.
• Focus on your mental health and well‑being. We provide exceptional service to our clients, and that happens only when we take care of ourselves and each other.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company‑paid time off for volunteering for causes you care about.
• Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. Benefits include medical, dental, vision, life insurance, matched retirement savings, wellness program, short‑and long‑term disability, charitable contribution match, holidays, personal days & vacation, paid volunteer time off, and more.
• Compensation for this role is $0.00–$0.00…