Security Service Technician

Overview

Convergint is looking for a full‑time, enthusiastic, results‑driven, and forward‑thinking Security Service Technician to join our amazing culture. In this role, you will respond to a variety of customer service calls, scheduled maintenance calls, and emergency and after‑hours calls on a timely basis; diagnose, troubleshoot, repair, and replace defective parts and debug a variety of systems for more complicated problems; and install projects as necessary.

Qualified candidates must be aligned with Convergint's values and beliefs. As a Security Service Technician, you are part of a dynamic team that allows you to grow as Convergint grows.

You have a passion for providing world‑class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 values and beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self‑starter and work well with general supervision.
• Strong mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, and crimper).
• Frequent visits to job sites are required. Minimal overnight travel is required. A valid driver’s license is required.
• Strong verbal, written, and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple service needs simultaneously.
• Proficient computer skills, including familiarity with MS Office applications (Outlook, Word, Excel).
• Perform service duties during normal business hours and on‑call after‑hours, weekends, and holidays rotation.
• Perform other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self‑starter and work well with direct supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social…