Eligibility Specialist

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare by delivering revenue‑cycle improvement services. We partner with hospitals to improve quality clinical care, patient experience and financial results.

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* Job Title:

** Eligibility Specialist I

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* Employment Type:

** Full‑time, non‑exempt

** Pay Range:** $24.00–$26.00 per hour
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* Work Schedule:

** Monday through Friday, 7:00am to 3:30pm (flexibility required to meet business needs)

** Primary

Work Location:

** LA PALMA INTERCOMMUNITY HOSPITAL – 7901 WALKER ST, LA PALMA, CA, 90623

** Additional Locations (support as needed):*
* – WEST ANAHEIM MEDICAL CENTER – 3033 W ORANGE AVE, ANAHEIM, CA, 92804
– GARDEN GROVE HOSPITAL – 12601 GARDEN GROVE BLVD, GARDEN GROVE, CA, 92843
– HUNTINGTON BEACH HOSPITAL – 17772 BEACH BLVD, HUNTINGTON BEACH, CA, 92647

As an Eligibility Specialist I, you will be a lifeline for patients navigating stressful moments of their healthcare journey. You will work directly with patients and families, guiding them through applications for Medicaid, Medicare, disability, and hospital charity programs. Your compassion, communication skills, and problem‑solving abilities will help patients access financial assistance and reduce barriers to care.

• Serve as a patient advocate, meeting patients in‑person at the bedside to assess eligibility for financial assistance programs.
• Engage patients via phone outreach to facilitate cooperation and support completion of required screenings and documentation.
• Guide patients through complex application processes for Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Collaborate across teams, acting as a liaison among patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
• Manage a high case load effectively, prioritizing tasks, following up on pending applications, and meeting productivity and quality expectations (KPIs).
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options in understandable terms.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Use multiple systems and tools to document, track, and report on patient information.
• Support operational needs, including covering staffing at nearby hospital locations as required.
• Complete special projects as assigned.

• High school diploma or GED.
• Proficiency in English and Spanish.
• 1+ years of customer‑facing experience (financial counseling, healthcare, social services, or similar).
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills and attention to detail.
• Tech‑savvy with ability to manage multiple software systems simultaneously.
• Ability to explain complex information clearly and empathetically.
• Comfortable working in fast‑paced environments with changing priorities.
• Genuine care for patients’ needs and ability to build rapport through empathetic communication.
• Dependable, solution‑oriented professional who collaborates effectively with patients, hospital partners, and internal teams.
• Reliable transportation and a valid driver’s license; occasional local travel may be required.

• Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short‑term and long‑term disability insurance, accident, hospital indemnity, critical illness, life, supplemental, spouse and dependent life, pet, and legal insurance.
• Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners.
• Generous paid time off: 17 days PTO for full‑time colleagues (increases with tenure), 9 paid holidays and 40 hours of volunteer time each year through our Heart & Soul program.
• Learning and career development: premium Linked In Learning access and our SOAR development program.
• Wellness benefits: free Calm Premium subscription and access to a Colleague Assistance Program (EAP) with licensed counselors.
• Employee discounts:
  Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts.

All employees are entitled to equal opportunity and fair treatment.

Savista is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.