Operations Assistant; Administrative Officer II

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

THIS RECRUITMENT IS LIMITED TO CHARLES COUNTY DEPARTMENT OF SOCIAL SERVICES EMPLOYEES ONLY

STD
0014

• Charles County Department of Social Services
• Local General Administration (LGA)
• 200 Kent Avenue
• La Plata, MD 20646

The Operations Assistant serves as a critical operational and administrative support role within the Local General Administration (LGA) unit, ensuring the seamless functioning of essential agency systems that enable Charles County Department of Social Services (CCDSS) to deliver high-quality services to children, families, and vulnerable adults. The primary purpose of this position is to coordinate and sustain the daily operational infrastructure—including fleet management, facility and maintenance support, supply and inventory oversight, mailroom continuity, security coordination, and clerical assistance across Finance, Human Resources, Procurement, and Information Technology.

By maintaining reliable processes, monitoring workflow needs, and providing cross-unit administrative support, the Operations Assistant strengthens the agency’s ability to operate efficiently, safely, and in full compliance with State and local standards. This position also plays a vital role in emergency preparedness by supporting the Assistant Director with shelter team coordination, weather-related communication, and liaison responsibilities with the American Red Cross.

Through these functions, the Operations Assistant ensures CCDSS remains ready to respond to community needs during crises and maintains continuity of operations under all conditions. By delivering dependable operational support and building redundancy across mission-critical functions, the Operations Assistant enhances service delivery, protects agency resources, and reinforces CCDSS’s commitment to being a responsive, customer-centered, and resilient organization that meets the evolving needs of the community.

• Provides clerical support to all LGA units during high-volume or critical periods. Manage scanning, copying, file organization (Procurement and Finance), and document assembly tasks. Support meeting scheduling, agenda preparation, and minutes as needed. Assist with cross-unit communication and workflow coordination. Prepares statistical reports, status updates for meetings/presentations, serve as administrative support for multi-unit projects led by the Assistant Director.
• Serves as the primary point of contact for facilities issues and maintenance requests. Communicate daily with building maintenance teams and ensure timely resolution of building concerns. Maintains communications with DAO regarding building matters. Monitor common areas for cleanliness and safety; escalates issues appropriately. Support coordination of facility-related projects or repairs.
• Coordinates agency safety and emergency preparedness activities, including required drills (fire, tornado, earthquake, shelter-in-place) Tracks and maintains records of staff Emergency Operations and shelter management training.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list…