Director II, Student Account Services

Director of Student Account Services

Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines. CSM is among America's top 100 producers of Minority Associate Degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits;
State Retirement Pension plan; wellness programs;
Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs. The Director is responsible for supervising, directing, and managing the operations of the Student Account Services Office (Bursar's Office-BUR) overseeing the collection and deposit of all student and third-party receipts for tuition and fees in accordance with established procedures, regulations, and compliance.

The position requires systematic research, account analysis, resolution of account billing anomalies and overseeing the financial accuracy and integrity of financial data. This position requires strong technical, organizational, and problem-solving skills and ensures compliance with state, federal, standard accounting procedures, and college policies. The individual in this position performs senior level work under limited supervision with considerable latitude for the use of initiative and independent judgement.

Reports to:

Executive Director, Financial Services The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled.

Specific Duties and Responsibilities

• 35% Financial Operations
• Bi-weekly reconciliation of student receivables between two ERP systems interfacing from the credit free registration system (Modern Campus Lumens) to the system of record (Ellucian Colleague) and adjusting monthly for payment plan payments, financial aid, student appeals, electronic vouchers, tuition assistance payments, contract adjustments, orphan registrations/payments, and other billing anomalies.
• Complete monthly reconciliation of separate Colleague subledgers and external software applications at sponsor/student level.
• Maintenance of all Student Account Services web pages which includes non-credit/credit term-based payment plan updates, tuition increases, catalog amendments, policy/process updates, refund tables by semester, payment due dates, de-registration dates, and other information.
• Maintain annual updates to tuition rate tables and implement tuition increases approved by the Board of Trustees.
• Management of high school dual section billing adjustments.
• Responsible for yearly tax regulation changes, data system updates, testing and production of 1098T IRS tax forms annually.
• Responsible for the annual electronic submittal and reporting of 1098T forms to the IRS. Monitor invalid social security and bad addresses in coordination with Admissions Office, manage and maintain student on-line portal access to viewing and printing 1098T forms.
• Daily reconciliation of cashier sessions related to payment processors, payment reports and wire payments.

35% Management and Supervision

• Supervise the day-to-day activities of the office to ensure quality customer service and financial integrity.
• Provides support to students and guardians regarding financial planning, education about financial obligations as well as the financial resources available to them; exercises sound judgement and confidentiality when interacting with students, parents, faculty, staff, sponsors, and other internal and external stakeholders. Knowledgeable in policies and procedures and minimizes customer escalation.
• Ensure compliance with regulations such as FERPA, GAAP, PCI, NACHA, and Title IV funding.
• Maintenance of internal controls and process documentation of established and new implementations or policy changes.
• Responsible for maintenance of all Student Account Services position descriptions and documentation of staff processes (SOP's).
• Creation of weekly schedule for three campus coverage and phone coverage.
• Participate in college committees and strategic planning initiatives.
• Provide monthly office stats on phone calls,…