Universal Banker

Starting Pay Rate is Based on Experience – Minimum Hourly Rate: $19.00.

As the front‑line client ambassador, the Universal Banker (Bank Teller) is cross‑trained to provide a remarkable client experience. You will understand transaction requirements, communicate available options, and maintain accurate, compliant records while delivering excellent service.

• Deliver high‑quality, friendly, professional service to clients.
• Establish rapport, identify client needs, recommend and explain solutions, manage objections, and secure business.
• Promote and advise on the bank’s products, services, and digital delivery channels.
• Perform teller transactions: accept deposits and loan payments, verify cash and endorsements, cash checks within limits, issue money orders and official checks, and redeem savings bonds.
• Count drawer daily, ensure cash is balanced, and investigate discrepancies.
• Comply with BSA/AML/OFAC regulations, identify and report suspicious activity.
• Maintain confidentiality of client information and mandatory privacy practices.
• Resolve client complaints quickly and efficiently.
• Assist in currency shipment verification, drop‑off, night‑drop deposits, and balancing of ATMs, vaults, and cash machines.
• Assist associates with balancing drawers and locating errors.
• Conduct client onboarding and outbound calling to pursue quality conversations and sales opportunities.
• Track and pursue individual, branch, and organizational goals, reporting progress to management.
• Maintain an up‑to‑date knowledge of the full line of products and services.
• Represent Centier professionally in virtual and community engagements and volunteer activities.
• Engage in personal development activities, including online learning and training.
• Identify referral opportunities to specialists in other banking lines.
• Participate in promotional activities such as PA’s, aisle time, and other events (when applicable).
• Maintain professional appearance and a neat, orderly work area, following dress and clean‑desk policies.
• Perform any other tasks, duties, or qualifications as reasonably assigned.
• Mentor fellow associates on tasks and assignments.
• Be available for evenings, some weekends, and occasional travel to other branches.

• High school diploma or equivalent.
• Banking experience is a plus but not required.
• Minimum six months of customer service or cash handling experience desirable.
• Working knowledge of PC software:
  Windows, Office (Word, Excel, PowerPoint, Outlook), SharePoint, and bank‑approved systems such as CSI NuPoint, IMM, Covalent, Power BI, Smartsheet.
• Proofreading and verification of written materials.
• High attention to detail and accurate data entry.
• Ability to assess currency authenticity.
• Excellent teamwork and interpersonal skills.
• Strong problem‑solving and consultative abilities.
• Adaptability to new technologies, system conversions, and software rollouts.
• Capability to interact with business partners:
  Investment Services, Mortgage, and Business Banking sales professionals.
• Experience training new associates as a Branch Teller Mentor and onboarding retail banking interview clients.

• Health coverage through Marathon Health Clinics with free visits and prescriptions.
• Generous paid time off.
• Tuition reimbursement.
• 401(k) match.
• Associate stock ownership plan.
• Daycare reimbursement.
• On‑site fitness center and fitness reimbursements.
• Health and wellness programs.
• Volunteer opportunities with the Diversity, Equity & Inclusion Council.
• Career growth and work/life balance.

Centier Bank is an Equal Employment Opportunity / affirmative action employer. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application process. If you require an accommodation, please contact 219‑755‑6160 or

Centier Bank proudly promotes equal employment opportunity for all legally protected classes, including race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, and veteran status.