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Customer Service Representative - NorthWest Urgent Care - LaPorte
Job in
La Porte, La Porte County, Indiana, 46350, USA
Listed on 2026-07-09
Listing for:
Community Health Systems
Full Time
position Listed on 2026-07-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
Community Health Systems - - Responsibilities:
Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction;
Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately;
Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures;
Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions;
Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience
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