Youth Services Assistant 19

Description

JOB TITLE:
Youth Services Assistant

CLASS/GRADE:
Clerical I

POSITION TYPE:
Hourly

REPORTS TO:
Youth Librarian

Provide accurate and knowledgeable customer service by connecting children and families with library services and materials.

• Provide hands-on customer service, answers customer questions, helps customers find library materials, assist customers with use of public computers, personal devices, and office equipment.
• Develop familiarity with all collections and provide reader advisory services with audience appropriate content.
• Create and maintain accurate customer accounts, sets up new customer accounts, makes changes to customer information, and reconciles customer accounts.
• Use the library's website to locate information, resources, and services, and assist customers in navigating digital content, account features, and online tools.
• Handle materials, empty book returns; process requested items; inspect, shelve and shift materials; maintain orderly shelves; maintain orderly library spaces.
• Assists with library events including setup, cleanup, and crowd control, directional assistance, and tracking attendance numbers.
• Operate a point-of-sale system and cash handling, counts, collects, and records cash and credit transactions; completes paperwork as required.
• Performs light cleaning and janitorial tasks. Monitors and reports more complex issues with cleaning, mechanical systems, and building issues.
• Promote library classes, events, and services to customers.
• May be assigned to a specific area or may be a floater.
• Apply Library policies consistently with all customers, staff, and vendors.

• High school diploma or equivalent required.
• 1-year customer service experience.
• Cash handling experience using a cash drawer, register, and credit card machine.
• Experience and proficiency with computers, the internet, Microsoft Office, email, library specific software and standard office equipment including phones. Ability to learn new technologies.

• Public service orientation and commitment to excellent and genuine customer service.
• Dependability, punctuality, trustworthiness, good work habits, meets work schedule and good attendance.
• Demonstrates professionalism, courtesy, and respect when interacting with customers and coworkers.