Customer Service Representative - Digestive Health Care

** Why Join Us?*
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** Be Valued for What You Bring to the Team**   - Competitive pay that rewards your hard work

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** Benefits You Can Count On**  - Medical, dental, vision, and life insurance coverage

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** Work Hard. Recharge Often.**  - Generous PTO and extended illness benefits

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** Invest in Your Future**  - 401(k) with company match

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** Grow With Us*
* - Career development , learning opportunities, and advancement pathways

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** We Invest in Your Success**  - Licensure and certification reimbursement for eligible roles

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** Student Loan Support**  - Assistance available for eligible roles

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** Your Wins Deserve Recognition**  - Employee rewards and recognition programs

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** A Team You'll Love Working With**  - A collaborative, purpose-driven culture making a difference every day

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** Additional Voluntary Benefits**  - Choose from options such as pet insurance, identity protection, and legal insurance.

** Great people. Great benefits. Meaningful work. Join us and make an impact.*
* No weekends, No holidays, No Call

Typical Hours of Operation:
Monday - Friday 8:00 - 5:00

** Job Summary*
* The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

** Essential Functions*
* + Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.

+ Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.

+ Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.

+ Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.

+ Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.

+ Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.

+ Provides appropriate solutions and alternatives within service time frames, following up to ensure issue resolution and customer satisfaction.

+ Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.

+ Performs other duties as assigned.

+ Maintains regular and reliable attendance.

+ Complies with all policies and standards.

** Qualifications*
* + Associate Degree or coursework in Business, Communications, or a related field preferred

+ 1-2 years of experience in customer service, call center, or administrative support required

** Knowledge,

Skills and Abilities

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* + Working knowledge of Google Suite, Service Now or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.

+ Strong verbal and written communication skills, ensuring clear and professional interactions.

+ Ability to handle high call volumes and multi-task across different customer service platforms.

+ Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.

+ Proficiency in customer service software, CRM systems, and Microsoft Office applications.

+ Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.

+ Strong attention to detail in data entry, documentation, and customer interactions.

+ Ability to…