Customer Solutions Specialist

POSITION

DESCRIPTION:

Reporting to the Customer Solutions Supervisor;
Key Accounts, the Strategic Customer Solutions Specialist is responsible for supporting Solve’s strategic customers by offering thoughtful and knowledgeable solutions to satisfy their inquiries and trouble‑shoot any product issues. The SCSS will be responsible for consulting with our top customers to best understand their business and be able to make calculated product recommendations to complement their needs. Woking in tandem with the Regional Sales Managers as well as OEM Business Development Managers, they will serve as internal support to ensure the sales life cycle for our customers is seamless.

• Provide best-in-class service by listening attentively to customer’s needs, and effectively communicate the best applicable solution via phone or email
• Manage customer accounts through the full sales cycle, including consistent customer check‑ins and order updates
• Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products
• Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates
• Stay current with product knowledge to be able to accurately advise our customers with the best product options
• Efficiently respond to customer inquiries, regarding any adjustments, returns, credits or shipment tracking
• Communicate and collaborate with other internal departments to collectively identify the best solutions for our customers
• Establish customer relationships with a consultative approach and subsequently utilize your product knowledge to assist in providing them direction with their product selection.
• Set‑up client accounts in our internal CRM, and maintain and update all necessary client information
• Partnering closely with the Regional Sales Managers as well as Business Development Managers, you will manage and follow‑up on account specific requests and nuances.

• High School Diploma, or equivalent
• 2+ years of customer service experience
• Intermediate experience using Microsoft office Suite

• 1+ Year of technical training or equivalent industry experience

• Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave and paid time off
• Work in a collaborative environment with passionate and innovative teammates