WIOA OOSY and Adult Services Specialist Floater - Region

Job Details:

Job Location:

WIOA Work One La Porte
- LaPorte, IN 46350, Position Type:
Full Time, Education Level: 4 Year Degree, Salary Range: $40,000.00 - $40,000.00 Salary,

Travel Percentage :
Up to 50% ,

Job Shift: Day, Job Category:
Nonprofit
- Social Services

To ensure the effective and uninterrupted delivery of participant services across workforce development programs and initiatives. This position provides comprehensive case management, workforce readiness, employer engagement, and participant support services while maintaining continuity of operations during staffing gaps and changing program needs. The Specialist collaborates with internal teams, employers, educational institutions, and community partners to enhance service delivery, promote participant success, expand workforce opportunities, and achieve program performance goals in compliance with all applicable regulations and funding requirements.

This position reports to WIOA Team Lead who evaluates performance annually.

In addition,embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of:
Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

• Review participant records, determine eligibility, assess needs, and develop appropriate service strategies to support program goals and participant success.
• Provide comprehensive case management, workforce readiness, employer engagement, and participant support services across assigned programs and initiatives.
• Maintain continuity of services by providing coverage across program areas, service locations, employer sites, educational institutions, and partner agencies as needed.
• Oversee and support workforce development programs, initiatives, special projects, and work based learning opportunities that enhance participant outcomes.
• Build and maintain collaborative relationships with employers, educational institutions, community partners, and service providers to expand opportunities and coordinate wraparound services.
• Conduct outreach, recruitment, and engagement activities to increase program awareness, enrollment, retention, and successful outcomes.
• Deliver follow up services and ongoing support to participants in accordance with funding requirements, performance measures, and program standards.
• Ensure accurate and timely documentation, case notes, data entry, reporting, and maintenance of participant records in designated systems.
• Communicate effectively with participants, colleagues, employers, and community partners to coordinate services, resolve issues, and support program objectives.
• Maintain knowledge of funding streams, eligibility requirements, performance metrics, and service delivery expectations across all assigned programs and contracts.
• Ensure compliance with all applicable federal, state, local, organizational, and funding source regulations, policies, and procedures while safeguarding confidential information.
• Attend and actively participate in required meetings, professional development activities, and training programs to maintain current knowledge and enhance service delivery.
• Other duties as assigned by supervisor.

• Bachelor’s degree in human services, Social Work, Education, Workforce Development, Business, or a related field; or a combination of relevant education and a minimum of two (2) years of experience in case management, workforce development, human services, or a related field.
• Strong verbal, written, interpersonal, and active listening skills, with the ability to effectively communicate, coach, and build relationships with diverse participants,…