Senior Operational Support Associate

Job Purpose

The Senior Operational Support Associate will lead and provide guidance and support to the Operational Support team while ensuring efficient operational support and inventory management. They will serve as the primary liaison between internal teams and third‑party yard resources to facilitate timely order releases, maintain accurate inventory, and manage system records, damage documentation, and claims processing.

• Serve as a mentor and resource for Operational Support Associates, ensuring alignment with operational goals.
• Ensure the team responds to internal and external communications in a timely and professional manner.
• Monitor workload distribution and ensure team coverage across all operational support functions.
• Act as an escalation point for complex issues involving third‑party yards or internal processes.
• Serve as the primary point of contact for 3rd‑party yard resources.
• Ensure the timely release of orders from yards to provide on‑time delivery to customers.
• Expedite pipe tally sheets and other information from third‑party yards.
• Ship support materials within 24 hours of receiving pipe tallies from the third‑party yard.
• Perform inventory reconciliations for third‑party yard inventory materials.
• Assist with service center and corporate continuous improvement projects.
• Assist and maintain system work instructions.
• Maintain confidential information pertaining to operations and contract information.
• Develop expertise in the intricacies of one or more functional areas.
• Assist with user testing of IT enhancements.
• Perform other duties or projects as assigned.

Education & Experience:
Requires a high school diploma and/or 2–3 years of related experience, or a degree combined with experience.

• Computer skills, including Microsoft Office and Excel proficiency.
• Strong analytical skills to identify inefficiencies and implement solutions.
• Good decision‑making abilities.
• Experience managing multiple priorities and deadlines.
• Skill in delegating tasks and tracking progress for accountability.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to connect across all levels of the organization.

Work is performed in an office setting, sitting at a desk or in front of a computer. The employee must be able to sit or stand for long periods of time.

Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.