Sales Representative - International

Job Summary

The Inside Sales Representative (ISR) serves as the central hub for customer service, sales, and project coordination, supporting Area Sales Managers, Operations, and customers across the Oil & Gas, Petrochemical, and Power Generation industries.

• Support the ASM by managing critical data in the company’s Business Management System.
• Serve as the customer’s primary contact.
• Create and manage customer information in the company’s Business Management System.
• Support customer visits onsite and offsite.
• Provide updates on customer projects and serve as liaison between operations and customer for updates regarding deliveries and customer service issues.

• Execute the proposal generation process within the Business Management System.
• Revise or create proposals based upon inspection results or other in-process work scope changes.
• Ensure all proposals are reviewed per Sulzer’s internal delegation of authority and create a Margin Summary Review sheet.
• Manage the storage and archiving of proposals and related information.
• Ensure Terms and Conditions are handed to ASM and/or RSM to complete the review process.

• Manage the receipt, review, and processing of all purchase orders associated with assigned ASM’s and business units.
• Manage the release of all project scopes and project hand-offs to the operations group(s).
• Coordinate and manage the resolution of project issues, questions, and concerns.
• Facilitate communications between the customer, ASM, and operations group.
• Perform invoice review and proforma approval.
• Participate in appropriate meetings such as production and scheduling meetings to facilitate decision-making on backlogs and priorities.
• Review and process summary technical reports for accuracy on completed client projects.

• Support the company’s Quality/Lean initiatives to improve and add value to our customer’s experience.
• Develop and maintain skills and procedures required for the generation of the highest quality proposals.
• Support operations quality improvements.

• Take personal responsibility for own and co-workers’ safety.
• Identify problems and areas of improvement and notify management accordingly.
• Ensure customer visitors receive required safety induction, proper sign-in, and required PPE during shop visits.

• Mechanical Engineering Degree.
• Bilingual (English/Spanish) oral and written skills required.
• Proficient use of Microsoft Office applications (Word, Excel).
• Strong verbal and written communication skills with the ability to interface with personnel from diverse backgrounds at all levels.
• Strong organizational skills, ability to prioritize and manage multiple projects.
• Time management skills.
• Understanding of basic financial concepts.

• 15 days of paid time off and 12 company-paid holidays.
• 401k plan with a 6% match.
• Comprehensive health plan including medical, dental, vision, life, short-term and long-term disability.
• Health savings account matching.
• Motivating wellness program.
• Employee Assistance Program.
• Paid paternal leave.
• Gym reimbursement.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.