Field Services Technician

Position Summary

The Field Service Technician position is a customer-facing role responsible for supporting sales opportunities according to Swagelok Southeast Texas’s strategic plan. The primary responsibility is working projects in the field for paid services, including Hose Advisory, Leak Detection, safety‑related best practices for tubing systems, commissioning of SSET‑built assembly solutions, and more. Secondary responsibilities include supporting and maintaining the Tools and Welder rental fleet, performing internal service operations such as the Cylinder Maintenance Program, and related tasks.

• Perform services that include Energy Surveys, Compressed Gas Leak Detection, Hose Advisory, Orbital Weld Consultation, Fluid System Installation Oversight, and other Field Service Evaluations.
• Support internal Field Service operations such as the Cylinder Maintenance Program.
• Develop and grow technical competency in product knowledge and customer applications.
• Maintain Swagelok Engineering Services program certifications that align with company goals and strategies.
• Develop appropriate customer reports that record all necessary data in alignment with the scope of service, utilizing the Swagelok OIS application and tablet when appropriate.
• Host site safety walk‑throughs and daily meetings.
• Maintain the rental equipment program with maintenance, calibration, allocations, and CAP reports, and provide onsite training and hands‑on instruction for customers. Support Customer Service, sales teams, and customers with commercial and technical questions regarding the rental fleet.
• Coordinate with the Technical Advisor and customers directly on projects.
• Explore additional service opportunities while on‑site.
• Work toward achieving 50% of time in the field with projects and sales calls.
• Document Field Service opportunities in Salesforce with appropriate follow-ups, action items, and opportunity updates.

• Education
  • Minimum High School Diploma or equivalent required.
• Experience
  • 3-5 years of industry experience.
• Skills
  • Fluent at reading and understanding drawings and P&IDs.
  • Excellent technical writing.
  • Group facilitation skills.
  • Problem solving and analytical ability.
  • Organized and detail oriented.
  • Proficiency with MS Office, Word, and Excel.
  • Ability to interact and communicate with customers.
  • Ability to work effectively in teams.