Credit Specialist

Overview

Since 1953, Ferguson has been a source of quality supplies for a variety of industries, building better infrastructure, homes, and businesses. The company employs approximately 36,000 associates across 1,700 locations and focuses on customer success, community impact, and continuous improvement.

The Credit Specialist will manage a portfolio of process‑focused customers and national accounts.

• Manage customers using portals for purchase order delivery, invoicing, and payment, and handle a wide variety of credit and collection functions.
• Monitor invoice status and root‑cause issues within portals such as Ariba, Coupa, Taulia, and collaborate with EDI/E‑Business for new or updated invoice submission automation or integration needs.
• Handle sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts.
• Maintain consistency between credit and collection activities and the organization’s overall customer relations strategy.
• Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears.
• Contact customers regarding delinquent payments, prepare reports reflecting credit and collection status, and identify and address problem debts.
• Participate in associate meetings, communicate concerns to management, and strengthen internal and external relationships.
• Support enterprise business and sales objectives through efficient performance of job responsibilities.

• 3–5 years of experience in credit management or similar roles.
• Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
• Knowledge of Bectran, Billtrust, Cash App, PowerBI, and Levelset platforms.
• Ability to develop and deliver effective presentations and use Ferguson’s inventory, logistics, and customer relationship management systems.

$21.63 – $32.45 per hour.

Estimated ranges displayed are monthly for salaried roles or hourly for all other roles. This role is bonus or incentive eligible.

Ferguson offers a comprehensive benefits package that includes health, dental, vision, paid time off, life insurance, a 401(k) with company match, mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities, and other inclusive enhancements.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The company is an equal opportunity employer and a government contractor that shall abide by the requirements of 41 CFR 60–300.5(a), which prohibits discrimination against qualified protected veterans, and 41 CFR 60–741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information.