Desktop Technical Analyst
Job in
La Porte, Harris County, Texas, 77572, USA
Listed on 2026-09-03
Listing for:
PTS Advance
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Job Title:
IT Technical Analyst
Location:
La Porte, TX
Duration:
Contract, On-going
As an IT Technical Analyst, you will provide Tier 1 and Tier 2 support to internal users, resolving incidents, problems, and requests related to various technologies. You will work closely with end-users, addressing issues via phone, email, ticketing systems, and instant messaging. You will also participate in IT upgrades, troubleshoot hardware and software issues, and contribute to cost-saving initiatives.
Key Responsibilities- Provide excellent customer service, engaging with users to resolve IT issues and follow up for timely resolutions.
- Image and install PCs, assist with telephone installations, and troubleshoot issues related to wireless networks, printers, scanners, and mobile devices.
- Support users utilizing Microsoft Active Directory for user account management.
- Offer guidance to colleagues in resolving IT incidents, helping to maintain smooth workflows.
- Identify and resolve technical issues related to software applications, hardware, and network systems.
- Proactively identify areas for system improvements and communicate potential changes to senior leadership.
- Ensure compliance with departmental guidelines and standards while performing your duties.
- Assist in the migration of users to newer Windows versions (Windows 10, Windows 11).
- Clearly document technical issues and resolutions for client reference.
- Work efficiently within the company's ticketing system to log, track, and close incidents promptly.
- Excellent communication skills with a proven ability to interact effectively with clients through face-to-face, telephone, and electronic communication.
- Solid understanding of computer support, troubleshooting, and IT systems.
- Proficient in Windows 10
, Windows 11
, and Microsoft 365 (Outlook, Word, Excel, etc.). - Familiarity with Microsoft Active Directory
, including user account creation, password management, and permission handling.
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