Operations Manager CSTS

Operational Leadership

Lead all operational aspects of the CSTS Division. Oversee daily operations for confined space monitoring, atmospheric monitoring, communication systems, accountability systems, and other technology services. Develop staffing plans and schedules to support customer projects throughout the Gulf Coast and other operating regions. Coordinate technician assignments, mobilizations, demobilizations, and equipment deployment. Review and approve employee timecards and payroll hours to ensure accurate and timely payroll processing.

Monitor labor utilization, overtime, scheduling efficiency, and workforce productivity. Ensure field personnel are properly trained, certified, and equipped before deployment. Oversee equipment inventory, maintenance schedules, calibration records, repairs, and asset utilization. Develop and implement operational processes that improve efficiency, service quality, and scalability.

Build and maintain strong customer relationships. Serve as the primary operational contact for CSTS customers. Participate in project planning meetings and customer coordination calls. Ensure services are delivered safely, professionally, and according to customer expectations. Resolve operational issues quickly while maintaining high customer satisfaction. Support business development by identifying opportunities for additional technology and monitoring services.

Manage division budgets and operating expenses. Monitor project profitability, labor costs, equipment utilization, and operational performance. Forecast staffing needs, equipment requirements, and operational expenses. Identify opportunities to improve profitability through operational efficiencies. Support contract reviews, pricing strategies, and operational planning.

Lead, mentor, and develop supervisors, coordinators, technicians, and support staff. Promote a culture of safety, accountability, teamwork, and customer service. Conduct employee performance evaluations and coaching sessions. Assist with recruiting, interviewing, hiring, onboarding, and workforce planning. Support employee development through technical training and leadership opportunities.

Champion Code Red Safety's safety-first culture. Ensure compliance with OSHA regulations, confined space standards, customer requirements, and company policies. Ensure all monitoring equipment is properly maintained, calibrated, and documented. Participate in incident investigations and implement corrective actions. Maintain compliance with DOT, DISA, ISNetworld, Avetta, and customer contractor requirements where applicable.

Collaborate with executive leadership to develop division goals and growth strategies. Evaluate emerging confined space technologies and recommend improvements to service offerings. Develop operational KPIs and provide regular reporting to executive leadership. Support acquisitions, technology integrations, and expansion initiatives. Drive continuous improvement through process optimization and operational excellence.

Required

• Bachelor's degree in Business, Operations Management, Industrial Technology, Engineering, or related field, or equivalent industry experience.
• Minimum of 7 years of operations leadership experience within industrial services, confined space operations, safety services, or related industries.
• Experience managing field operations, workforce scheduling, and multiple customer projects.
• Experience overseeing employee scheduling, timekeeping, and payroll approvals.
• Strong financial and operational management skills, including budgeting and labor management.
• Excellent leadership, communication, and organizational skills.
• Ability to travel as required.
• Valid driver's license with an acceptable driving record.

Preferred

• Experience with confined space monitoring technology and industrial safety equipment.
• Knowledge of OSHA confined space regulations and industrial safety best practices.
• Experience with gas detection equipment, wireless monitoring systems, accountability systems, and industrial communications.
• Experience using workforce management systems such as UKG.
• OSHA 30, COSS, or other applicable industrial safety certifications.

Knowledge, Skills & Abilities

• Strong leadership and team development skills.
• Excellent organizational and scheduling abilities.
• Ability to effectively manage field personnel, equipment, and multiple projects simultaneously.
• Strong customer relationship management skills.
• Financial analysis and budgeting experience.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office Suite and operational management software.
• Knowledge of equipment asset management and preventive maintenance programs.

Physical Requirements

• Ability to travel frequently to customer sites and industrial facilities.
• Ability to work extended hours during plant turnarounds and outages.
• Ability to access…