Business Quality Manager - Americas

Business Quality Manager – Americas
At Nouryon, our global team takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.

Business Quality Manager – Americas
At Nouryon, our global team takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.
We are looking for a Business Quality Manager – Americas who combines strong technical and quality expertise with a customer-focused mindset to join our Growth Accelerator Industrials (GAIN) business. You will work across functions and manufacturing sites to solve complex quality challenges, strengthen our quality capabilities, and support some of our most technically demanding customers. Does that sound like you?

As Business Quality Manager – Americas, you will own and drive customer-facing quality priorities across North and South America for our GAIN business. You will serve as a key link between our customers and Nouryon's manufacturing, commercial and technical teams, helping translate demanding customer requirements into sustainable quality improvements that support customer satisfaction and business growth.

• Own and drive customer-facing quality priorities across North and South America, including customer quality topics, escalations and alignment of manufacturing-site actions.
• Provide technical and quality expertise to customers and sales teams, serving as a subject matter expert for our products and customer applications.
• Lead investigations into product quality issues, identify root causes and corrective actions, and provide clear quality reports and responses to customers.
• Partner with manufacturing sites to strengthen quality management systems, QA/QC processes, analytical methods and quality routines.
• Lead strategic quality improvement projects and collaborate with R&D and Technology teams to support new products, grades and methods.
• Build strong relationships across customers, sales, manufacturing, R&D/Technology and other key functions to continuously improve our quality capabilities and customer value proposition.

• A Bachelor's degree in Chemistry, Chemical Engineering, or a related engineering discipline.
• A minimum of 5 years of experience in technical and/or quality management.
• Experience working in or supporting the Automotive, Electronics and/or Semiconductor industries.
• Fluency in English, both written and spoken.
• Strong communication and stakeholder-management skills, with a structured, analytical and solution-oriented approach.
• Strong problem-solving capabilities and a customer-focused mindset.

• A Master's degree or other postgraduate degree in a relevant technical discipline.
• Extensive experience in Quality Assurance, ideally more than 5 years.
• Experience with Lean/Six Sigma, IATF 16949, VDA 6.3 and/or SEMI standards, and/or certification as an ISO 9001 or IATF 16949 auditor.
• Knowledge of structured quality and problem-solving methodologies, including data analysis, MSA, FMEA, RCPS, CAPA and 8D reporting.
• Project management experience.

You are customer-focused and comfortable building trusted relationships with technically sophisticated customers. You approach complex quality challenges with a structured, analytical and solution-oriented mindset and can bring different stakeholders together to reach an effective resolution.

You are a strong communicator who can translate technical information into clear messages for customers and internal stakeholders. You are collaborative and influential, with the ability to act as a bridge between customers, manufacturing sites, commercial teams and technical experts while driving sustainable improvements.

This role provides a unique combination of regional responsibility and global exposure within Nouryon's Growth Accelerator Industrials business. You will work with highly demanding markets,…