Account Executive

Reports To: Managing Director – Americas

Join VPS – A Global Leader in Testing, Inspection & Advisory Services

VPS provides Testing and Inspection services globally to the maritime industry and is the clear market leader in its niche end market. VPS operates on a global basis with services provided through one of its five laboratories which are supported by an international network of commercial and technical advisory teams. The VPS Head Office is in the Netherlands (Barendrecht) with other locations in Singapore, Houston, Fujairah and UK.

VPS is seeking a customer-focused, results-driven Account Executive to join our Americas team. This role is responsible for managing and growing an assigned portfolio of customer accounts by building strong relationships, ensuring exceptional customer service, and identifying opportunities to expand our services.

Working closely with the Managing Director – Americas and the Customer Services Manager, you will play a key role in customer retention, contract management, revenue growth, and supporting business development initiatives.

• Manage and grow an assigned portfolio of customer accounts throughout the Americas.
• Build long‑term relationships through proactive communication and outstanding customer service.
• Manage customer contracts, including renewals and pricing updates.
• Identify opportunities to up‑sell and cross‑sell VPS services that meet customer needs.
• Collaborate with Sales to support business development and customer retention strategies.
• Maintain accurate customer information, activities, and opportunities within the CRM system.
• Prepare account plans, reports, and sales updates for management.
• Participate in customer service and sales meetings, share market intelligence and customer feedback.
• Serve as a trusted point of contact for customers, including responding to urgent customer needs when required.
• Contribute ideas that improve customer experience, operational efficiency, and service offerings.

• Bilingual (English/Spanish) required to effectively support our diverse customer base.
• 3–5 years of experience in account management, customer service, sales support, or contract management.
• Strong relationship‑building and communication skills.
• Experience managing customer contracts and renewals.
• Proven ability to identify growth opportunities within existing accounts.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience using CRM systems.
• Bachelor's degree in business, marketing, or a related field preferred.

• Join a respected global leader serving the maritime, energy, and fuels industries.
• Work with a collaborative team dedicated to customer success.
• Opportunity to develop professionally while making a direct impact on customer growth and retention.
• Competitive compensation and comprehensive benefits package.
• Career advancement opportunities within a growing international organization.