Esthetician

Key Responsibilities Member Experience

• Deliver exceptional facial and skincare experiences tailored to each Member's individual skin concerns, lifestyle, and wellness goals.
• Build meaningful relationships with Members by providing personalized care and maintaining detailed knowledge of treatment history and skincare preferences.
• Welcome Members warmly and create a relaxing, comfortable environment throughout each service.
• Conduct comprehensive skin consultations and develop customized treatment plans based on skin analysis and desired outcomes.
• Educate Members on skincare ingredients, treatment benefits, home care routines, and preventative skincare practices.
• Recommend professional skincare products, treatment enhancements, and ongoing services that support each Member's skincare goals.
• Maintain strict confidentiality regarding all Member information and personal conversations.
• Promote a warm, professional, and welcoming atmosphere that reflects the luxury standards of The Madison Club.

• Perform customized facial and skincare treatments in accordance with Club standards and California State Board regulations.
• Customize every treatment to meet the individual needs and skin concerns of each Member.
• Perform services including, but not limited to:
  Customized/ Hydra/Oxygen Facials, Acne Treatments, Dermaplaning (if certified and within scope), Chemical Exfoliation, LED Light Therapy, High Frequency/Microcurrent Treatments, Lymphatic Facial Massage, Facial Cupping (if certified), Brow Waxing, Lash/Brow Tinting, Scalp Treatments
• Stay current on skincare technologies, treatment protocols, ingredients, and industry trends to continually elevate service offerings.
• Maintain service timing while ensuring exceptional quality, safety, and attention to detail.

• Prepare treatment rooms before each appointment, ensuring cleanliness, organization, and luxury presentation.
• Sanitize all implements, equipment, and treatment areas in accordance with California State Board regulations and Spa protocols.
• Maintain adequate inventory of professional skincare products, retail merchandise, linens, and treatment supplies.
• Complete detailed treatment notes and maintain accurate Member records.
• Monitor inventory levels and communicate replenishment needs to management.
• Ensure treatment rooms consistently reflect the luxury presentation standards of The Madison Club.
• Report equipment maintenance concerns promptly.

• Educate Members on professional skincare products and personalized home care routines.
• Recommend retail products that complement treatments and support long-term skincare goals.
• Assist with merchandising and maintaining an organized, visually appealing Spa Boutique.
• Support seasonal retail promotions, product launches, and vendor events.
• Maintain current knowledge of skincare ingredients, technologies, and product lines through continuing education and vendor training.

• Collaborate closely with Spa Coordinator, Massage Therapists, Hairstylists, Nail Technicians, Spa & Locker Room Attendants, and fellow Spa Providers to ensure a seamless Member experience.
• Communicate Member preferences, treatment recommendations, appointment updates, and operational needs professionally.
• Participate in staff meetings, continuing education, product knowledge sessions, and seasonal training.
• Support fellow Spa team members during busy periods and assist with operational needs whenever possible.
• Foster a respectful, collaborative, and positive team environment.

• Demonstrate professionalism, integrity, discretion, and accountability in every Member interaction.
• Arrive prepared and on time for all scheduled appointments.
• Maintain all California licensing requirements and continuing education.
• Follow all Spa policies, treatment protocols, sanitation standards, and safety procedures.
• Demonstrate initiative by assisting with Spa operations between appointments.
• Maintain treatment rooms and common areas to the highest standards of cleanliness and organization.
• Perform additional duties as assigned.

• Current California Esthetician License required.
• Minimum 2–3 years of professional esthetics experience preferred in a luxury Spa, private club, resort, or wellness environment.
• Strong knowledge of skin anatomy, skincare ingredients, treatment protocols, contraindications, and sanitation standards.
• Experience with:
  Customized Facials Treatments, Chemical Exfoliations, Dermaplaning, LED Light…