Spa​/Locker Room Supervisor

Spa & Locker Room Supervisor

Reports To:

Spa Manager

The Madison Club is seeking an experienced, energetic, and service-oriented Spa & Locker Room Supervisor to oversee the daily operations of the Spa and Ladies Locker Room while ensuring an exceptional experience for our Members and Guests. This highly visible leadership role is responsible for maintaining luxury service standards, supporting and supervising the Locker Room team, and ensuring the Spa operates efficiently, professionally, and seamlessly throughout each day.

The ideal candidate is a hands‑on leader who thrives in a fast-paced luxury environment, enjoys building genuine relationships with Members, and takes pride in developing a team that consistently delivers exceptional hospitality. This position requires someone who can lead by example, anticipate Member and operational needs, remain calm under pressure, and confidently make decisions while maintaining the highest standards of service.

The Spa & Locker Room Supervisor serves as a key liaison between the Spa Manager, Spa Coordinator, Locker Room Attendants, Spa Providers, and Members. This individual is expected to maintain a strong presence throughout the Spa, proactively identify operational needs, support the team wherever necessary, and ensure that every area of the Spa and Locker Room reflects the standards of The Madison Club.

The Madison Club operates during the winter and spring season. This is a full‑time seasonal position from October through June.

Candidates must have a flexible schedule, including weekends, evenings, and holidays. Due to the Club's busiest tournament and festival season, PTO requests during March and April are generally not approved.

• Deliver and uphold exceptional service standards for Members and Guests at every interaction.
• Lead by example by warmly welcoming Members, using names whenever possible, and creating genuine, personalized connections.
• Build meaningful relationships with Members by learning preferences, anticipating needs, and ensuring consistent personalized service.
• Maintain a visible presence throughout the Spa and Locker Room to ensure Members are comfortable, relaxed, and cared for.
• Proactively identify opportunities to enhance the Member experience.
• Respond promptly and professionally to Member requests, concerns, and service recovery situations.
• Partner with the Spa Manager when additional support or follow‑up is required.
• Ensure all Member information, preferences, and conversations are handled with discretion and confidentiality.

• Provide day‑to‑day leadership and operational direction to the Spa and Locker Room team.
• Lead by example and maintain a hands‑on presence throughout daily operations.
• Assign daily responsibilities and ensure appropriate coverage based on Spa activity, appointments, Member usage, and Club events.
• Conduct pre‑shift meetings and communicate daily schedules, special requests, events, operational updates, and priorities.
• Monitor team performance throughout the day and provide real‑time coaching, feedback, and support.
• Ensure team members consistently follow Club grooming, uniform, attendance, service, and operational standards.
• Assist with training and onboarding new Spa & Locker Room Attendants.
• Identify training opportunities and communicate performance concerns to the Spa Manager.
• Foster a positive, respectful, accountable, and collaborative team environment.
• Serve as the primary point of support for the team when the Spa Manager is unavailable.

• Oversee the daily operation and presentation of the Spa, Ladies Locker Room, reception area, lounges, treatment rooms, showers, restrooms, vanities,…