Collections Associate

Location:

ICEE - TN HQ OFFICES, 265 Mason Rd, La Vergne, TN 37086, USA

• Contact customer for past due balance, thoroughly documenting pertinent information
• Communicate with field personnel regarding past due invoices and disputes
• Research and reconcile all open issues (credits, unapplied cash, misapplied cash, disputes)
• Mail or fax correspondence (letters and statements)
• Communicate account changes/updates with the corresponding department
• Place/release customer account holds
• Work with collection agency assigning accounts and responding to inquiries
• Provide management status of past due accounts
• Position requires the ability to work in a very structured environment with a diverse workforce
• Other essential duties as may be assigned by the supervisor

• Research abilities reviewing customer accounts, identify and resolve matters
• Excellent oral and written communication skills
• Knowledge of Microsoft Based Systems to include but not limited to Word, Excel, and Outlook
• Demonstrated ability to make quick and accurate decisions
• Strong interpersonal skills in order to effectively communicate with customers, vendors, employees, and upper management
• Ability to manage multiple tasks with changing priorities
• The capacity to work under pressure and the adaptability to work in an ever‑changing environment

• Two years of Accounts Receivable experience in a mid‑sized company
• Five years of prior Collections experience preferably business to business
• High school diploma
• Capability to type 35 WPM, and the ability to be on the phone 90% of the workday
• Background in the distribution or manufacturing a preferred

• Paid holidays, Sick time and Paid vacation
• Birthday Holiday (must be used within employee birthday month)
• Employee Stock Purchase Program
• Life Insurance
• 401(k) Plan

ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.