Accounts Receivable Specialist

Accounts Receivable Specialist

This Accounts Receivable Specialist role focuses on delivering professional and courteous service while managing business-to-business credit and collections activities. Under the guidance of the Credit and Collections leadership, you will research customer accounts, contact customers regarding past due invoices, and resolve issues related to credits, unapplied and misapplied cash, and disputes. You will work extensively with internal teams and external partners to ensure accurate account management and timely collections in a structured, project-driven environment.

Responsibilities

• Research and reconcile all open issues, including credits, unapplied cash, misapplied cash, and customer disputes.
• Contact customers regarding past due balances, making approximately 50 inbound and outbound calls per day and thoroughly documenting all pertinent information.
• Communicate with field personnel to resolve questions and disputes related to past due invoices.
• Prepare and send correspondence, such as letters and statements, by mail or fax to support collection efforts.
• Communicate account changes and updates to the appropriate internal departments to maintain accurate records.
• Place and release customer account holds in accordance with established guidelines and approvals.
• Collaborate with external collection agencies by assigning accounts and responding promptly to their inquiries.
• Provide management with clear and timely status updates on past due accounts and collection activities.
• Perform detailed account research to review customer histories, identify issues, and develop appropriate resolutions.
• Handle deductions or skip tracing activities as needed to locate customers or clarify account discrepancies.
• Perform data entry and clerical tasks to maintain accurate accounts receivable records and documentation.
• Support administrative activities related to accounts receivable and collections as required.
• Work effectively in a structured environment while managing multiple tasks and shifting priorities.
• Carry out other essential duties as assigned by the supervisor to support the overall credit and collections function.

Essential Skills

• At least 2 years of accounts receivable or collections experience in a mid-sized company.
• At least 2 years of prior business-to-business accounts receivable or collections experience.
• Strong research abilities to review customer accounts, identify issues, and resolve matters accurately.
• Comfort with high-volume inbound and outbound calling, averaging around 50 calls per day.
• Ability to be on the phone for approximately 90% of the workday while maintaining professionalism.
• Proficiency with Microsoft Excel, including use of formulas, VLOOKUP, and Pivot Tables.
• Knowledge of Microsoft-based systems such as Word, Excel, and Outlook.
• Excellent oral and written communication skills for interacting with customers, vendors, employees, and leadership.
• Effective interpersonal skills to build rapport and communicate clearly with internal and external stakeholders.
• Strong problem-solving skills and the ability to make quick and accurate decisions.
• Ability to manage multiple tasks with changing priorities in a structured environment.
• Capacity to work under pressure and adapt to an ever-changing environment.
• High school diploma or equivalent.
• Ability to type at least 35 words per minute.
• Basic proficiency with spreadsheets, internal systems, and document management tools.
• Professional communication skills, both written and verbal.
• Ability to work independently in a project-driven environment.

Additional Skills & Qualifications

• Experience in distribution or manufacturing environments is preferred.
• Experience with business-to-business collections and accounts receivable processes.
• Analytical and research experience specifically related to B2B accounts receivable and collections.
• Experience with deductions or skip tracing to resolve complex account issues.
• Customer service experience supporting external clients or partners.
• Data entry, clerical, and administrative support experience in a financial or operational setting.
• Demonstrated ability to collaborate effectively with field personnel and…