Accounts Recievable Specialist

Job Title:

Accounts Receivable Specialist

Job Description

The Accounts Receivable Specialist plays a key role in maintaining accurate and detailed accounts receivable records while representing the organization in a professional and courteous manner. Under the direction of the Credit and Collections Supervisor or Manager, this role focuses on researching customer accounts, performing account reconciliations and analytics, resolving billing issues, and cleaning up aged accounts. The specialist works closely with internal departments, field personnel, and external partners to ensure timely resolution of credits, unapplied and misapplied cash, disputes, and other receivables-related issues.

Responsibilities

+ Ensure the accuracy and completeness of all accounts receivable records.

+ Research and reconcile all open issues, including credits, unapplied cash, misapplied cash, and disputes.

+ Clean up aged accounts and verify that outstanding balances are accurate and properly documented.

+ Investigate and resolve billing issues, ensuring they are handled correctly and in a timely manner.

+ Communicate with field personnel regarding past due invoices, disputes, and account status updates.

+ Prepare and send customer correspondence, including letters and statements, via mail or fax.

+ Communicate account changes and updates to the appropriate internal departments to maintain accurate records.

+ Place and release customer account holds in accordance with established guidelines and policies.

+ Collaborate with collection agencies by assigning accounts, responding to inquiries, and providing necessary documentation.

+ Provide management with regular status updates on past due accounts and collection efforts.

+ Work effectively in a structured environment while collaborating with a diverse workforce.

+ Manage multiple tasks and shifting priorities while maintaining accuracy and attention to detail.

+ Perform other essential duties and special projects as assigned by the supervisor.

Essential Skills

+ 2+ years of accounts receivable or collections experience in a mid-sized company.

+ 2+ years of business-to-business (B2B) accounts receivable or collections experience.

+ Proven experience with account reconciliations and resolving discrepancies.

+ Strong analytical and research experience specifically related to B2B accounts receivable and collections.

+ Demonstrated research abilities in reviewing customer accounts, identifying issues, and resolving matters.

+ Comfortable working extensively with Microsoft Excel, including formulas, VLOOKUP, Pivot Tables, and related functions.

+ Working knowledge of Microsoft-based systems, including Word, Excel, and Outlook.

+ Excellent oral and written communication skills with a professional tone.

+ Strong problem-solving skills and the ability to make quick and accurate decisions.

+ Strong interpersonal skills to effectively communicate with customers, vendors, employees, and leadership.

+ Ability to manage multiple tasks with changing priorities in a fast-paced environment.

+ Capacity to work under pressure and adapt to an ever-changing environment.

+ High school diploma or equivalent.

+ Ability to type at least 35 words per minute.

+ Ability to be on the phone for up to 90% of the workday.

+ Basic proficiency with spreadsheets, internal systems, and document management tools.

+ Ability to work independently in a project-driven environment.

+ Professional communication skills, both written and verbal.

Additional

Skills & Qualifications

+ Previous accounts receivable experience with a focus on business-to-business customers.

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Experience with in distribution or manufacturing environments is preferred.

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Experience with deductions or skip tracing.

+ Strong customer service orientation with the ability to handle inquiries courteously and efficiently.

+ Experience performing data entry, clerical tasks, and administrative support related to accounts receivable.

+ Comfort working in a structured environment with a diverse team.

Work Environment

This position operates in a structured office environment with standard business hours from 8:00 a.m. to 4:30 p.m. The schedule includes two 15-minute breaks and a 30-minute lunch period. The role involves extensive phone work, with up to 90% of the workday spent on calls, and frequent use of computers, Microsoft Excel, Word, Outlook, and internal systems for account research, reconciliations, and documentation.

The environment supports a diverse workforce and emphasizes professionalism, accuracy, and collaboration while working on project-driven tasks and managing multiple priorities.

Job Type & Location

This is a Contract position based out of La Vergne, TN.

Pay and Benefits

The pay range for this position is $25.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this…