Customer Service Representative

Position: Customer Service Representative at MIRC LLC
Job Overview:

Our growing online musical instrument sales division is seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our customers.

Duties:

- Handle incoming customer inquiries via phone, email, and chat

- Assist customers with product information and purchasing decisions

- Process orders, returns, and exchanges

- Resolve customer complaints in a professional manner

- Perform data entry tasks accurately and efficiently

Skills:

- Having strong verbal and written communication skills are essential for effectively interacting with customers.

- Resolving customer issues, answering questions, and finding solutions for customer needs.

- Knowledge of musical instruments, primarily guitars/basses.

- Strong customer service orientation with the ability to analyze customer needs

- Strong data entry skills with high accuracy levels

Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a supportive work environment. If you possess these skills and are looking to excel in a dynamic customer service role, we encourage you to apply.

Job Type: Full-time

Benefits:

• Health insurance
• Employee discount
• Dental insurance
• Employee Discount
• 401(k) Match
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location:

In person

About

MIRC LLC is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.