Server Support Specialist

Responsibilities

• Server Installation & Configuration: Install, configure, and deploy servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
• Hardware Maintenance: Perform regular maintenance and health checks on servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
• Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the servers, ensuring minimal downtime and maintaining system integrity.
• Performance Optimization: Monitor server performance and implement corrective actions to optimize hardware's efficiency, stability, and reliability.
• Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
• Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.

• Required 5 years of experience in IT support, Troubleshooting etc.
• Proven experience working with servers or similar high-performance computing hardware.
• Understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
• Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).

• Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
• Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
• Knowledge of server management frameworks like IPMI, iLO, or similar.
• IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
• Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.

Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.

Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods, and move about production and warehouse facilities.

The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.